The Premium Executive role at the Chiromo Branch involves driving client engagement in line with the coverage model. This position requires engaging premium clients by identifying and meeting their needs through the cross-sell of retail banking products. A primary focus will be on increasing the penetration of wealth and insurance products, alongside improving CASA Assets Under Management (AUM).
Key Responsibilities
Client Engagement & Sales
- Drive client engagement in line with the coverage model.
- Engage premium clients by identifying and meeting needs via cross-sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM.
- Follow the applicable contact management approach to drive engagement with premium clients. Execute applicable sales campaigns as designed and released by country segment teams.
- Drive ‘Needs based conversations’ with clients to provide suitable products. Focus on building relationships via a consultative selling approach.
- Meet or exceed applicable scorecard targets.
- Handle Client led product requests triggered via Client Engagement Systems (CEMS) leads.
- Follow up and manage expectations of clients to ensure timely processing of sales transactions.
- Help drive digital adoption within the portfolio.
- Support onboarding of premium clients and create a pipeline for upgrade to the priority segment.
- Embed 'Here for good' and Group’s brand and values as part of the Premium Executive team.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Portfolio Management
- Drive portfolio growth through existing to bank (ETB) clients and increased Product Per Customer (PPC) ratio.
- Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions.
Risk Management & Governance
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, maintain an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
- Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
- Operational Risk Policy: Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership. Ensure a full understanding of the risk and control environment in area of responsibility.
- Governance: Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- Maintain awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
- Know Your Customer: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
- Ensure you are trained in combating money laundering.
Ethics and Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Relationships
Internal
- Wealth Specialist
- Branch Managers
- Regional Managers
- Quality Analyst
- Universal Bankers
- CDD/ Operations Teams
External
- Customers (Current and Potential)
Qualifications and Experience
- Academic or Professional Education/Qualifications (BA/BSc/HND) in any higher institution.
- Minimum of 3 years of relevant portfolio management experience or related relevant experience.
- Required Licenses and Certifications/accreditations, particularly in Wealth Management.
