This senior leadership role at Safaricom Kenya focuses on enhancing Organisation Effectiveness (OE) and driving major change initiatives across the enterprise. The successful candidate will champion agile operating models, optimize organizational structures, manage strategic workforce planning, and foster a culture of agility and continuous improvement.
Responsibilities
- Agile Organisation Delivery: Champion and embed agile operating models, governance, and practices across the enterprise to accelerate value delivery and customer obsession.
- Operating Model Design: Diagnose organisational effectiveness and design fit-for-purpose structures aligned to mission and value streams; optimise spans and layers for efficiency.
- Job Architecture & Evaluation: Govern job frameworks, lead job evaluations, and define career pathways to enable capability growth and internal equity.
- Strategic Workforce Planning: Forecast future workforce needs, optimise resource allocation, and track utilisation against priorities to ensure agility and mission delivery.
- Organisation Health & Metrics: Define and monitor organisational health indicators, structural efficiency, and cost metrics; leverage analytics to inform interventions.
- Culture & Engagement: Drive cultural agility and inclusivity initiatives, foster psychological safety, and embed behaviours that support collaboration and innovation.
- Employee Listening: Lead pulse surveys, engagement diagnostics, and organisational network analysis (ONA) to capture employee voice and translate insights into actionable change plans.
- Change Leadership: Drive adoption of organisational change initiatives, build capability, and sustain cultural agility through structured communication and engagement plans.
- Financial Stewardship: Translate operating model changes into budget implications, prioritise investments, and track value realisation against business cases.
- Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
- All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Core Competencies, Knowledge and Experience
- Mastery of Organisation Effectiveness & Change concepts and application, including agile operating models, organisation design principles, and change leadership frameworks.
- Strong diagnostic capability to assess organisational performance, identify systemic issues, and design solutions that enhance agility, efficiency, and collaboration.
- Deep understanding of business strategy and operating models, with ability to align organisational structures and workforce capability to mission-critical priorities.
- Proactive and results-oriented, with a strong sense of urgency to deliver transformation outcomes and measurable impact.
- Excellent facilitation and influencing skills, able to lead complex group processes, drive consensus, and manage stakeholder alignment across multiple functions.
- Expertise in survey and assessment design, including employee listening tools (pulse surveys, engagement diagnostics, organisational network analysis) to inform organisational health interventions.
- Advanced analytical capability, proficient in interpreting organisational and workforce data to generate actionable insights for decision-making.
- Familiarity with digital enablement platforms and BI tools (e.g., Power BI, Tableau) for organisational health dashboards and predictive analytics.
- Demonstrated ability to work collaboratively across divisions, functions, and levels, fostering a culture of inclusion, agility, and continuous improvement.
- Strong cultural agility and engagement focus, able to embed behaviours that support innovation, psychological safety, and employee experience excellence.
Qualifications
- At least 10 years of progressive experience in organisation design, effectiveness, and change management, with 5+ years in senior roles within complex, multi-market organisations (telecom, FMCG, fintech, or technology sectors preferred).
- Bachelor’s degree in Organisation Development, Human Resources, Business Administration, Economics or related field or equivalent qualification(s) from a recognized institution of higher learning; MBA or Master’s degree is an added advantage.
- Member in good standing of the Institute of Human Resource Management or a relevant recognized professional body.
- Certified Human Resource Professional, Kenya (CHRP, K).
- Professional certifications in Agile Leadership, Organisation Design, Change Management (e.g., SAFe Agile, Prosci, CIPD) are highly desirable.
