Officer – Early Collections

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. Our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs' needs and facilitate growth through convenience and choice.\n\n### Job Purpose\nThe job holder is responsible for collecting and closely monitoring PAR (1-90 days) of allocated accounts (Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL.\n\n### Key Responsibilities\n\nCollections Strategies:\n* Proactively identify delinquent accounts (1-90 days) and promptly rectify the default to ensure minimal attrition to Non-performing Category.\n* Ensure a minimum cure rate (Arrears collections) of 95%.\n* Ensure a maximum roll rate (Attrition) of 5%.\n* Ensure that demand letters are generated and dispatched within 2 days and telephone follow-ups are made.\n* Issue pre-listing notices when facilities are 60 days in arrears.\n* Track and document early detection of problem accounts and ensure escalation as per Collections Strategy.\n* Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases.\n* Attend to customers’ requests and queries (statements, document mailing) promptly.\n* Ensure provisions do not exceed the set budget through proactive management of overdue facilities.\n* Implement Credit monitoring policies, including enforcement via SMS, demand letters, and emails in conjunction with the Legal department.\n\nCustomer Experience:\n* Provide customers with information relating to balances and account status to facilitate payments.\n* Provide feedback concerning customer payment behavior to management.\n* Manage and control all matters relating to delinquency through daily calls.\n* Minimize customer complaints and ensure all are closed within the reporting period.\n* Give customer feedback on time and respond to queries.\n* Encourage customers to take up more loans or open business accounts.\n\nRisk & Compliance:\n* Check for sources of funds on loan repayment and escalate suspicious sources to the Compliance Unit.\n* Alert the MLRO immediately regarding suspicious transactions or activities.\n* Attend training and comply with all bank policies and procedures including AML/CFT/CPF laws and regulations.\n* Participate in bank compliance programs, self-assessment tests, and attestations.\n* Report suspected money laundering cases to heads of units or the MLRO immediately.\n\n### Requirements\n\nAcademic Background:\n* University Degree in Bachelor of Commerce (Finance or Accounting) or other relevant Business Degree.\n\nWork Experience & Qualifications:\n* At least two (2) years’ experience in banking operations, with sound exposure to credit or lending and Credit monitoring.\n* Professional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantage.\n* Proven track record of consistently exceeding set targets.\n* Versatility, flexibility, passion, and commitment to quality service delivery.\n* Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.\n* Good understanding of SIDIAN Credit risk policy.\n\n### Skills & Competencies\n* Proficiency in MS Office packages, especially Excel for analysis and reconciliation.\n* Good understanding of CBK regulatory framework and pertinent regulations.\n* Highly effective communicator with excellent interpersonal and motivational skills.\n* Solid performance management and relationship-building skills.\n* Strong planning, analytical, decision-making, and project management skills.\n\n### How to Apply\nInterested and qualified? Go to Sidian Bank on sidianbank.co.ke to apply.