Manager, Maternity

Key Responsibilities

Administrative Duties

• Leads the team in formulation, implementation, and evaluation of annual goals and objectives in accordance with departmental and Hospital strategic objectives.
• Fosters a pleasant working environment through a motivational leadership style to enhance job satisfaction among the staff.
• Demonstrates effective counseling and coaching strategies in a diverse workforce setting.
• Leads the team in development, implementation, and review of policies, procedures, protocols, and care guidelines based on international standards.
• Participates in the budget process and ensures unit-based control of operational costs based on institutional targets.
• Networks and collaborates with other stakeholders in patient care.
• Participates in hospital activities as appropriate.

Clinical Practice

• Ensures that the assigned unit meets regulatory and accreditation requirements.
• Continuously initiates innovative and evidence-based strategies to improve quality of patient care.
• Leads the team in evaluation of care and outcomes through Root Cause Analysis of incidences, Mortality and Morbidity discussions, and clinical indicators.
• Employs effective change management strategies to support staff in enhancement of safe patient care.
• Promotes nursing research and acts as a resource person for staff.
• Leads the team in CQI projects, Clinical Care Program certification (CCPC), and ensures multidisciplinary participation.

Staff Management

• Responsible for the recruitment, selection, orientation, and ongoing training of the Nursing team.
• Ensures staff acquire and maintain the relevant skills, knowledge, and competencies appropriate for the unit.
• Undertakes performance reviews of staff and develops action plans to ensure individual staff growth.
• Provides effective supervision to nursing staff and utilizes learning opportunities for their development.
• Ensures staff coverage and skill mix for safe and effective patient care.
• Develops and implements nursing retention strategies to reduce turn-over of nursing staff.

Customer Care

• Designs proactive and innovative ways to enhance customer satisfaction.
• Monitors staff and client satisfaction with services in the assigned unit and takes appropriate action to close gaps.
• Responds to client complaints in a timely manner by solving the problem or alerting the relevant persons.
• Escalates client issues to the appropriate persons.

Requirements

• Registered Nurse with current licensure with the Nursing Council of Kenya.
• Bachelor of Science Degree in Nursing (B.Sc. in Nursing).
• Minimum of 5 years clinical nursing experience in an acute care hospital.
• Basic Life Support (BLS).
• Demonstrated expert knowledge and skills in the area of responsibility.
• Demonstrated leadership and management skills.
• Professionalism in all areas of work.
• Effective communication at both operational and interpersonal settings.