The World Food Programme (WFP) is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security. The Management Services Officer role contributes to the planning and delivery of high-quality, client-focused, and cost-effective services within the Management Services portfolio, enabling WFP to deliver food assistance to beneficiaries in alignment with WFP’s Strategy. The incumbent will lead the Management Services Unit, overseeing a team of more than 20 staff.
Management Services is a core unit within the broader Enabling Services function, responsible for key roles including Facilities Management, General Administration, Field Administrative Support, Asset Management, Protocol, Travel Management, and Fleet Management.
Key Accountabilities (Not all-inclusive, within delegated authority)
- Contribute to the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/Global HQ and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.
- Contribute to the development of functional annual plans, recommend longer term improvements to policies, procedures, processes, standards, and systems to mitigate risks and ensure services provided support WFP’s strategic objectives.
- Perform functional analysis using data-driven approaches to contribute to the collection of relevant insights to support efficient planning and improved decision-making.
- Maintain partnerships with WFP’s internal and external stakeholders, other UN agencies and government entities to strive for efficiency and optimisation of cross-functional processes.
- Assess performance of existing resources and recommend new solutions aiming at efficiency, cost-effectiveness, and timeliness of operations and services.
- Support and monitor the execution of contracts to ensure value for money and optimal resource allocation and escalate any issues to more senior staff.
- Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.
- Identify gaps and provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).
- Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.
- Utilise digital tools and applications to their fullest potential, collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service.
- Contribute to the preparation and implementation of UN-Reform related inter-agency initiatives to achieve cost savings and enhance service quality.
- Conduct field missions to support operations and identify gaps and propose solutions in the relevant services or products of responsibility.
- Guide and supervise staff within the unit, serving as a primary resource and assist them with more complex analysis and queries.
- Contribute to capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
Standard Minimum Academic Qualifications & Experience
Education:
First University degree in Business/Public Administration, Management, Science, or other relevant field relating to office management and administration.
Experience:
- Minimum of 3 years in a managerial or supervisory role, with proven ability to lead teams, manage resources, and oversee operational functions effectively in related fields.
- At least 5 years of progressive experience in management services, covering one or more areas such as asset management, facilities management, fleet operations, travel administration, or other related functions.
Language:
Fluency (level C) in English language (National Professional).
Desired Experience:
- Has experience working with teams across different functional areas.
- Has experience in working with data-related concepts and tools and leveraging data-driven insights for improved decision-making and business outcomes.
- Has demonstrated the ability to lead and supervise staff within area of expertise.
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