Learning & Development Coordinator

Role Overview

MGallery hotels aim to create a distinct hospitality experience woven from stories, culture, and local essence. The Learning & Development Coordinator plays a pivotal role in ensuring the hotel's success by designing, implementing, and evaluating comprehensive training and development programs necessary to maintain high standards of professionalism and service quality.

Key Responsibilities and Duties

• Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
• Design, implement, and evaluate training and development programs based on the Training Needs Analysis results.
• Ensure proper administration of the Training Department.
• Prepare necessary materials prior to the start of any training session.
• Compile all monthly reports and submit them accurately to the Talent & Culture Manager.
• Set up the training room well in advance before training sessions commence.
• Coordinate and monitor training programs as directed by the Talent & Culture Manager.
• Conduct regular audits, evaluate performance, and provide constructive feedback to Departmental Trainers.
• Maintain up-to-date training records.
• Compile and monitor all Trainee Programs.
• Maintain close contacts with local colleges, hotel schools, and universities.
• Participate actively in Career Fairs.
• Carry out any other reasonable duties as assigned by the Learning & Development Manager.
• Maintain a high standard of personal appearance and hygiene, adhering to hotel and department appearance standards.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and all other departments.
• Respond effectively to any changes in the department as dictated by the needs of the hotel.

Qualifications and Experience

Educational and Experience Requirements

• Bachelor's degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
• Minimum 1 year of experience in training coordination or learning and development.

Required Skills and Attributes

• Demonstrates self-confidence, is personable, and refined.
• High degree of professionalism with an understanding of hotel operations and business acumen.
• Excellent reading, writing, and oral proficiency in English.
• Strong working knowledge of digital tools, specifically MS Office.
• Prior experience with Learning Management System (LMS) administration.
• Previous experience in training coordination.
• Strong interpersonal and training skills.
• Excellent communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task and work well in stressful and high-pressure situations.
• Strong presentation, facilitation, and communication abilities.
• Analytical mindset with the ability to assess training effectiveness.
• A proactive, team-oriented approach with a passion for employee development.
• Experience with e-learning platforms and content creation tools.
• Knowledge of adult learning principles and instructional design methodologies.
• Familiarity with hospitality industry standards and best practices.
• Ability to create engaging and interactive training materials.
• Experience in measuring and evaluating training effectiveness.