Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. We are looking for a Key Account Manager to lead revenue performance and strategic growth for assigned key accounts. The role involves managing executive-level engagement with merchants, identifying expansion opportunities, and ensuring client satisfaction through data-driven insights and tailored solutions.
Key Responsibilities
Revenue Growth & Strategic Account Management
- Own revenue performance across assigned key accounts, driving sustained growth and retention.
- Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts.
- Lead commercial discussions for new services, product adoption, and account expansion initiatives.
- Align internal sales, product, and marketing efforts to support client growth strategies.
- Develop and execute structured account plans with defined objectives, milestones, and growth pathways.
- Use client performance data, industry trends, and competitive insights to shape account strategies.
- Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities.
- Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships.
Client Relationship Management
- Serve as the senior relationship owner for key merchants, maintaining executive-level engagement.
- Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.
- Act as the voice of the client internally, aligning teams to deliver on commitments and expectations.
- Build long-term trusted advisor relationships that drive loyalty and partnership depth.
- Lead issue resolution and escalations with accountability and a solutions-focused approach.
- Monitor product adoption and usage trends to identify optimization and growth opportunities.
Reporting & Performance Leadership
- Provide structured performance insights and account analytics to inform strategic decisions.
- Communicate account progress, risks, and opportunities to internal stakeholders.
- Use data-driven analysis to refine account strategies and drive performance outcomes.
- Translate client feedback into actionable insights that improve service delivery and product relevance.
Education and Experience Needed
- Bachelor's degree in Business, Marketing, or a related field.
- 5+ years' experience in Account Management, Relationship Management, or B2B Sales.
- Experience managing strategic or enterprise-level clients.
- Strong commercial acumen and understanding of revenue growth strategies.
- Experience in fintech, payments, or technology solutions is an advantage.
How to Apply
Interested and qualified candidates should apply online via the following link: https://www.myjobmag.co.ke/apply-now/1155270. This will redirect you to the Pesapal careers page for the official application process.
