The Branch Team Leader is responsible for overseeing all branch activities including sales, stock control, customer service, and staff performance. This role ensures the smooth daily operation of the showroom while upholding company standards and policies, managing financial compliance, and leading a team to achieve set targets.
Key Responsibilities
Branch Operations & Admin
Supervise all branch activities including sales, stock control, customer service, and staff performance.
Ensure smooth daily running of the showroom while upholding company standards and policies.
Manage staff schedules, assign duties, and monitor performance.
Ensure that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department.
Verify and keep records of leaves, conduct sample verifications of the payroll sheet, and attend to queries concerning clock cards.
Ensure data is correctly entered into the system and documentation is accurate.
Manage account cancellations and housekeep system files on a weekly basis.
Follow up on scheduled reports and update checklists.
Financial, Cash Handling & Compliance
Oversee the cash desk and ensure all procedures are respected.
Monitor and manage debtors, including weekly reviews of unpaid accounts and following arrears procedures.
Assist in the formulation of budgets and cash flows for the branch.
Limit unnecessary expenses including petty cash.
Ensure compliance with internal controls and financial policies.
Stock & Inventory Management
Oversee stock levels to ensure availability of fast-moving furniture and décor items.
Coordinate with inventory, warehouse, and supply chain teams for replenishment and transfers.
Conduct regular stock counts and reconciliations to maintain accurate inventory records.
Investigate and resolve stock discrepancies.
Oversee branch security and prevention of theft and fraud.
Sales & Customer Service
Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
Ensure the branch achieves its set targets.
Verify product codes on the system match POS tickets on the shop floor.
Ensure showroom items are displayed according to the range plan with the right prices.
Provide excellent customer service and handle complaints tactfully.
Use marketing tools optimally and communicate promotional info to staff.
Identify opportunities for new products and development of existing products.
Monitor competitor activities and identify business opportunities and threats.
Identify new markets (geographical and industry sectors).
Staff Management & Development
Lead, mentor, and coach branch staff to achieve sales and operational goals.
Conduct performance appraisals and recommend training.
Design and conduct regular team training on sales, customer service, stock handling, and new market trends.
Ensure effective internal communications across the organization.
Foster a culture of energy, integrity, and customer centricity.
Qualifications and Experience
Bachelor’s degree in Business Administration, Commerce, Supply Chain, or a related field.
CPA II qualification is an added advantage.
3–5 years’ experience in retail branch management or supervision, preferably within Motor, Electronics & Technology, Real Estate, or Fashion industries.
Strong knowledge of stock and inventory management.
Proven experience in showroom sales management and customer engagement.
Proficiency in ERP/stock management systems (Odoo experience is desirable) and MS Office (Excel, Word, PowerPoint).
How to Apply
Interested and qualified candidates should apply online via the CDL Zoho Recruit portal. Please navigate to the application link provided below to submit your details.
How to Apply
Interested and qualified candidates should apply online through the CDL Zoho Recruit portal at https://www.myjobmag.co.ke/apply-now/1154985. This will redirect you to the official recruitment page where you can upload your CV and fill in the required details.
