Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
This role involves delivering IT services in accordance with the ITIL v3 (level 3) framework, interfacing with and taking part in the Client’s execution of these processes in support of the Services.
Key Responsibilities
Install and configure computer hardware, software, networks, and applications.
Continuously monitor and maintain systems and networks.
Respond to technical support calls from other staff members or clients and communicate how to resolve issues.
Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
Support the roll-out of new applications.
Keep a record of issues, along with solutions, to refer back to in future instances.
Provide onsite or remote IT support to clients.
Diagnose and resolve software and hardware incidents.
Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Log client requests, queries, or support calls and document their outcome to facilitate timely follow-up.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-ups to support requests.
Develop help sheets and knowledge base articles for end users.
Perform other duties as directed by the immediate supervisor.
Qualifications and Skills
Candidates are expected to possess a minimum of 1 year of experience supporting multinational staff and must be fluent in both oral and written English. Essential soft skills include the ability to self-learn new technologies via web articles, forums, and seminars, analytical and problem-solving skills, teamworking skills, the ability to think logically and strategically, a methodical approach to tasks, customer service skills, and excellent communication skills (written and verbal), organization, and planning skills.
How to Apply
Qualified candidates should apply by E-MAIL ONLY to: hr@exodus.co.tz
Submission requirements:
Subject line must read: “IT Support Engineer” only.
Include a cover letter detailing why you are the best candidate for the position.
Include your CV.
The deadline for submission is 30th October 2025.
Submissions which do not follow the above instructions will not be considered as applicants. NO PHONE CALLS in reference to this position will be accepted.