IT Service Delivery Manager

The IT Service Delivery Manager at Access Bank PLC plays a critical role in ensuring the delivery of high-quality IT services to meet business needs and customer expectations. This position involves managing the overall service delivery lifecycle, enhancing service quality, and ensuring compliance with SLAs (Service Level Agreements). The IT Service Delivery Manager will lead the service delivery team, work closely with IT support functions, and collaborate with business units to drive continuous improvement and align IT services with business objectives.

Key Responsibilities

1. Oversee and manage the complete lifecycle of IT service delivery, ensuring services are aligned with business requirements and customer expectations.
2. Develop and implement service delivery strategies, processes, and performance metrics to enhance the quality of IT services.
3. Monitor and report on service delivery performance against SLAs, resolving issues and implementing corrective actions as necessary.
4. Collaborate with IT support teams and business units to identify areas for improvement and implement solutions that enhance service delivery.
5. Manage stakeholder relationships, ensuring effective communication regarding service delivery status, issues, and improvements.
6. Lead and mentor the service delivery team, fostering a culture of excellence and continuous improvement.
7. Facilitate regular service review meetings with stakeholders to discuss performance, feedback, and ongoing development.

To apply for the IT Service Delivery Manager position at Access Bank PLC, please use the following link:

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