The Investigation Officer at NCBA Group is responsible for planning, coordinating, and executing investigations into fraud, cybercrime, misconduct, and breaches of internal policies. The role ensures adherence to investigative standards, timely reporting, and effective collaboration with law enforcement agencies. The position involves collecting and analyzing financial and digital evidence, producing reports for regulatory or legal use, and recommending preventive measures to strengthen controls and governance within the Bank.
Key Responsibilities
Conducting Investigations (55%)
Conduct end-to-end investigations in compliance with established investigative protocols, including planning for complex cases.
Collect, preserve, and analyze financial, digital, and documentary evidence, providing actionable insights.
Interview witnesses, suspects, and victims; obtain written statements where required.
Prepare comprehensive investigation reports in line with approved methodologies.
Conclude investigations with accurate, value-adding outcomes aligned with the specific case type.
Recommend corrective actions to address process, people, or system weaknesses.
Advise on loss provisions, client refunds, repudiations, recoveries, and write-offs.
Support HR with documentation for disciplinary processes.
Ensure all investigations are completed within acceptable timelines.
Recommend improvements to investigative methodologies.
Represent the Bank in criminal or civil proceedings when required.
Collect intelligence to prevent fraud and security incidents.
Case Management (15%)
Maintain case files and the investigations database to required standards.
Attend progress meetings and provide regular updates.
Continuously develop professional skills through training and experience.
Prepare weekly, monthly, and ad hoc Management Information (MI) reports.
Ensure accuracy and reliability of all MI relating to investigations and recoveries.
Submit whistle-blowing reports to the Head of Security & Investigations.
Support fraud-awareness and sensitization initiatives with HR and Risk teams.
Assist in pre-employment screening processes.
Stakeholder Management (15%)
Build strong working relationships with internal and external stakeholders.
Engage with industry peers to exchange intelligence on fraud trends and threats.
Risk Identification and Awareness (15%)
Escalate all risks or emerging risks identified during investigations.
Identify high-risk business units and participate in targeted awareness efforts.
Requirements and Qualifications
Academics
Bachelor’s degree in IT, Law, Business Administration, Finance, Economics, Criminology, or a related field.
Cybersecurity skills are considered an added advantage.
Professional Certification
Professional certification such as CFE (Certified Fraud Examiner), ASIS, or an equivalent qualification.
Experience
Minimum 4 years’ experience in investigative procedures and practices.
Experience in the Directorate of Criminal Investigations (DCI), banking investigations, criminal analysis, or cybercrime investigation is highly desirable.
Technical Expertise
Strong knowledge of investigative techniques applicable to cases with criminal implications.
Proficiency in computer applications including MS Word, Excel, PowerPoint, email, and internet systems.
The link will direct you to the SuccessFactors portal (career5.successfactors.eu) for application.
How to Apply
Interested and qualified candidates should apply online through the NCBA Group career portal by clicking the following link which redirects to their SuccessFactors system: Apply for Investigation Officer at NCBA Group
