The Installation Supervisor will be responsible for overseeing the end-to-end installation process, ensuring that installers adhere to schedules, maintain quality standards, and achieve performance targets. The role involves close coordination with dispatch, inventory management, and technical troubleshooting to ensure customer satisfaction and operational efficiency.
Key Responsibilities
Coordinate with dispatch for daily appointments for the installers.
Coordinate the transportation of materials and stage for installers at the customer's premises.
Ensure 100% successfully completed job tickets as scheduled by the installers.
Track job ticket status to close leads.
Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
Approve additional installation material beyond standard kits or collection of additional installation payments from customers.
Ensure all installers have KYC Kits to complete customer on-boarding and a toolbox for physical installation work.
Ensure accessories and device collection is done from assigned stock pick-up points as needed by the installers.
Reconcile inventory and accessories picked versus deployed by installers.
Track team members' daily attendance in gate meetings and log prospect requirements.
Track lead closure and installation fulfillment daily.
Design PJP (Route plan) within the territory and conduct one gate meeting per day with assigned Installers to ensure governance metrics are in place.
Reconcile paid tickets not fulfilled within 24 hours and contact customers or the installation head for closure.
Provide Reports of Works done with corresponding time sheets for daily submission.
Sign off on returns/refunds for failed customer acceptance of installations.
Supervise completion of tasks within the allotted time frame for the installers.
Responsible for onboarding and training the installers.
Conduct performance management of the installers.
Qualifications and Requirements
Networks, Technical, or electrical or equivalent qualification (BA/BSc/HND).
Professional Qualification in Project Management Techniques.
IT Literacy and business education is an added advantage.
Ability to operate in a performance-driven organization.
Strong troubleshooting abilities, including splicing and racking.
Customer-focused with excellent problem-solving skills.
High personal standards and goal-oriented.
Excellent interpersonal and effective communication skills, both oral and written.
Strong negotiation and advocacy skills.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026.
How to Apply
Send your Cv to talentsourcing@sheerlogicltd.com by 28th February 2026. Please ensure your application is submitted before the deadline.
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