Sheer Logic Management Consultants (SLMC) is seeking an Installation Supervisor to be based in Nairobi. The role involves managing a team of installers, ensuring the successful completion of installation tasks, and maintaining high standards of service delivery at customer premises.
Key Responsibilities
Coordinate with dispatch for daily appointments for the installers.
Coordinate the transportation of material and stage for installers to the customer’s premises.
Ensure 100% successfully completed job tickets as scheduled by the installers.
Track job ticket status to close leads.
Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
Approve additional installation material beyond standard kit or collection of additional installation payment from customer.
Ensure all installers have KYC Kits to complete customer on-boarding and toolboxes for physical installation work.
Ensure accessories and device collection is done from assigned stock pick-up points as needed by the installers.
Reconcile inventory and accessories picked vs deployed by installers.
Daily tracking of team members' attendance in gate meetings and prospects' logged requirements.
Daily tracking of lead closure and installation fulfilment.
Design PJP (Route plan) within territory and conduct one gate meeting per day with assigned installers to ensure ways-of-work governance metrics are in place.
Reconcile paid tickets not fulfilled within 24 hours and call customer/installation head for closure.
Provide Reports of Works done with the corresponding time sheet for daily submission.
Sign off return/refund on failed customer acceptance of installation.
Supervise completion of tasks within the allotted time frame for the installers.
Responsible for onboarding and training the installers.
Conduct performance management of the installers.
Qualifications and Experience
Degree or HND in Networks, Technical, Electrical, or an equivalent qualification.
Professional Qualification in Project Management techniques.
IT Literacy and business education is an added advantage.
Strong troubleshooting abilities including splicing and racking skills.
Able to operate in a performance-driven organization.
Customer-focused with strong problem-solving skills.
High personal standards and goal-oriented.
Excellent interpersonal and communication skills, both orally and in writing.
Negotiation and advocacy skills.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026.
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