Sheer Logic Management Consultants is seeking an Installation Supervisor based in Mombasa. The role involves overseeing a team of installers to ensure high-quality and timely network or electrical installations. The supervisor coordinates dispatch, manages materials, tracks job completion, and maintains operational governance within their assigned territory.
Responsibilities
Coordinate with dispatch for daily appointments for the installers.
Coordinate the transportation of material and stage for installers to the customer’s premises.
Ensure 100% successfully completed job tickets as scheduled by the installers.
Track job ticket status to close leads.
Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
Approve additional installation material beyond standard kit or collection of additional installation payment from customer.
Ensure all installers have KYC Kits to complete customer on-boarding and a toolbox for physical installation work.
Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers.
Reconcile inventory and accessories picked vs deployed by installers.
Daily tracking of team members attendance in gate meeting and prospects logged requirement.
Daily tracking of lead closure and installation fulfilment.
Design PJP (Route plan) within territory and conduct one gate meeting per day with assigned Installers to ensure ways of work governance metrics are in place.
Reconcile paid tickets not fulfilled within 24 hours and call customer/installation head for closure.
Provide Reports of Works done with the corresponding time sheet for daily submission.
Sign off return/refund on failed customer acceptance of installation.
Supervise completion of tasks within the allotted time frame for the installers.
Responsible for onboarding and training the installers.
Conduct performance Management of the installers.
Requirements and Qualifications
BA/BSc/HND in Networks, Technical or electrical or equivalent qualification.
Professional Qualification in Project Management Techniques.
IT Literacy and business education is an added advantage.
Able to operate in a performance-driven organization.
Strong troubleshooting, splicing, and racking abilities.
Customer-focused with excellent problem-solving skills.
High personal standard and goal-oriented.
Excellent interpersonal and communication skills (oral and written).
Negotiation and Advocacy skills.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026. Make sure to specify the job title and location in your application.
Related Jobs
Homa-Bay County Water and Sanitation Company Limited
