Our client is a leading inbound destination management company in Africa, with an established footprint across Kenya, Tanzania, Uganda, Botswana, Namibia, and South Africa. The organization delivers high-quality, customized travel solutions through a team of experienced travel consultants, offering a comprehensive portfolio that includes private guided tours, FIT arrangements, group travel programs, and MICE solutions. They are built on strong professional partnerships, underpinned by robust operational systems, governance, and best-in-class processes. They are widely recognized for their deep destination knowledge, operational excellence, and ability to deliver distinctive tour and safari experiences at competitive value.
As part of its continued growth strategy, our client is seeking to attract talented, driven, and high-performing professionals. This opportunity is suited to individuals who thrive in structured, performance-oriented environments and are motivated by the chance to contribute to a reputable, fast-growing organization.
The client is seeking to recruit a competent and experienced HR & Office Manager to oversee human resource operations and office administration at their Mombasa office. This role is responsible for ensuring smooth day-to-day office operations, effective management of the employee lifecycle, and compliance with organizational policies and statutory requirements.
Key Responsibilities
Human Resources & People Management
- Manage end-to-end employee lifecycle processes, including recruitment support, onboarding, performance management, employee relations, and off-boarding.
- Serve as the primary point of contact for employee HR matters and support a positive, professional work environment.
- Coordinate employee engagement initiatives, training, and performance review processes.
- Maintain accurate HR records and ensure compliance with Kenyan Labour laws and internal HR policies.
- Administer employee benefits and handle confidential HR matters with discretion.
- Track and analyse HR metrics to support informed decision-making.
Office Administration & Operations
- Oversee daily office operations to ensure a safe, efficient, and well-organized working environment.
- Coordinate office facilities, assets, inventories, utilities, and service providers.
- Ensure compliance with workplace health, safety, and administrative standards.
Procurement & Vendor Coordination
- Support procurement of non-trade items, including sourcing quotations and coordinating approvals.
- Manage office vendors, contracts, invoicing, inventory control, and budget tracking.
- Monitor supplier performance and delivery timelines.
Qualifications & Experience
- Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
- Professional HR qualification (CHRP or equivalent) and IHRM membership in good standing.
- Minimum of 5–7 years’ experience in HR and office administration, with strong knowledge of Kenyan labour laws.
- Experience in procurement or administrative purchasing is an added advantage.
- Proficiency in Microsoft Office and HR/ERP systems.
Key Competencies
- Strong knowledge of HR best practices and labour legislation.
- Excellent organizational, planning, and record-keeping skills.
- High level of integrity, confidentiality, and professionalism.
- Strong interpersonal and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with strong reporting capabilities.
- Problem-solving and conflict-resolution skills.
- Commercial awareness and business acumen.
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