Head, Infrastructure & Platforms
This role involves establishing Technology & Operations Production Services capabilities covering IT Infrastructure, Technical Ops, End-of-Day Ops, Specialised Services, Payments & Cash Services in a large/medium country by implementing solutions for diverse portfolios and unique country context and risks. The incumbent will lead and direct infrastructure and operational service delivery, and identify and implement cost-effective Tech & Ops solutions addressing current and future technical requirements.
Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Information Technology, Business Commerce or related field
Experience Required
Technology Operations / Infrastructure Production
- Technology: 8-10 years proven experience in and knowledge of storage and/or, mainframe and/or, networks. Comprehensive understanding of IT Infrastructure including cloud and development integration.
- Support Experience: 8-10 years proven experience in IT security, Infrastructure support, Systems Administration, Applications support, Electronic Banking/ Channels Support, Programming, Database Administration, Systems Analysis in the banking / financial services industry.
- Leadership Experience: 8-10 years as a seasoned, holistic entrepreneurial leader who is customer focused with proven organisational capability and profound knowledge of the full dimensions of the field, gained from a track record of 8-10 years of functional leadership and to influence senior leaders. Experience within an Operations / Shared Services environment delivering exceptional services to key clients.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Directing People
- Embracing Change
- Exploring Possibilities
- Inviting Feedback
- Making Decisions
- Pursuing Goals
- Resolving Conflict
- Team Working
- Upholding Standards
Technical Competencies:
- IT Strategy & Planning
- Infrastructure and Platforms Support
- Incident and Problem Management
- Application Knowledge for Support
- Risk Awareness