Job Description
Role Overview\nWeston Hotel, a luxurious 4-star business hotel located along Langata Road in Nairobi (near Wilson Airport), is looking for a Front Office Manager. This role is designed for a professional with a passion for high-standard hospitality and operational leadership. You will be responsible for leading a dedicated team to ensure exceptional guest experiences and maintain premium service standards.\n\n### Key Responsibilities\n* Oversee all front office operations, including guest check-in/check-out and concierge services.\n* Lead and mentor the front office team to deliver consistent, high-quality service.\n* Ensure guest satisfaction by addressing inquiries and resolving issues promptly.\n* Maintain operational excellence in line with 4-star hotel standards.\n* Coordinate with other hotel departments to ensure a seamless experience for business and leisure travelers.\n\n### Requirements and Qualifications\n* BA/BSc/HND in Hospitality Management or a related field.\n* A minimum of 10 years of professional experience in high-standard hospitality environments.\n* Strong leadership capabilities with experience in team management.\n* A proven commitment to premium hospitality standards and delivering exceptional guest experiences.\n\n### How to Apply\nInterested and qualified candidates should send their CV and a cover letter to by . Please clearly indicate 'Front Office Manager' in the subject line. Interviews will be conducted on a rolling basis, and only shortlisted candidates will be contacted.
