Front Office Admin/Operations Lead

The role of a Front Office Admin/Operations Lead at Boltech Training Institute is crucial for ensuring the efficient day-to-day running of the front office and administrative operations of this premier technical college. Boltech Training Institute is widely recognized in Kenya and East Africa for its practical, hands-on training and quality programs in electronics and business-related fields.

The successful candidate will be responsible for managing front-office administration, streamlining operational processes, overseeing information systems, ensuring compliance, and providing leadership in administrative duties.

Qualifications and Requirements

Candidates must meet the following criteria:

• Education: Degree or Diploma in Business Administration, Office Management, Hospitality, or a related field.
• Experience: 3-5 years of experience in office administration or operations, with a preference for experience within the education or TVET (Technical and Vocational Education and Training) sector.
• Technical Expertise: Strong proficiency in ICT (Information and Communications Technology) and MIS (Management Information Systems).
• Process Improvement: Proven experience in digitizing manual records and processes.
• Compliance & Policy: Experience in policy drafting, compliance monitoring, or safety procedures.
• Certifications (Added Advantage): A certification in CRM (Customer Relationship Management), Front Office management, or Customer Service is an added advantage.