The Field Insight and Operations Support Officer role at BURN is designed to translate research plans into real-world execution. This position provides essential support to Product Managers by focusing on collecting high-quality data, coordinating customer interactions, and ensuring field activities are well-organized and adhere to schedules. The role blends data research, fieldwork, and light operational planning, making it ideal for someone who enjoys understanding customers and efficiently executing tasks on the ground.
Duties and Responsibilities
- Carry out structured data collection in the field and through remote channels.
- Maintain clean, accurate datasets; support basic analysis using Excel or internal tools.
- Pull customer or product information from the internal CRM to facilitate research preparation.
- Locate, contact, and schedule customers for interviews, tests, or field visits.
- Build practical execution plans (e.g., multi-day visit schedules, routing, transport arrangements).
- Support Product Managers with the coordination of multiple concurrent research or pilot activities.
- Provide simple operational support, including handling receipts, tracking, logistics, and ensuring materials readiness.
- Summarise findings into short notes or insights for the product team.
Skills and Experience Required
- Confidence in collecting data and following structured research processes.
- Digital competence, including proficiency in Excel, basic data handling, and comfort in learning internal platforms.
- Strong organisational instincts and the ability to plan activities across multiple days or weeks.
- Willingness to communicate directly with customers and manage field relationships.
- Practical problem-solving abilities, especially in dynamic field environments.
- High reliability and meticulous attention to detail in both logistics and data management.
