The Student Support and Disability Case Management Officer supports students with disabilities to access academic programs, campus services, and student life equitably. The role focuses on coordinating and implementing disability accommodations, managing student support cases, and facilitating access to academic and campus environments for students with physical, visual, hearing, and psychosocial disabilities. Working within the university’s Disability Inclusion framework, the officer collaborates with faculty, counseling services, student life units, and program leadership to ensure that students receive appropriate support while maintaining academic integrity and independence. This role operates as part of the Institutional Disability Inclusion Services ecosystem and does not function as a stand-alone disability support structure.
Key Responsibilities
Disability Case Management
- Conduct structured intake meetings with students requiring disability-related support.
- Assess functional needs related to mobility or physical disability, visual impairment, hearing impairment, psychosocial or mental health conditions, and other disability-related barriers affecting participation.
- Develop Individualized Support and Accommodation Plans in consultation with Disability Inclusion Services.
- Provide ongoing case monitoring and support for students with complex or evolving needs.
- Maintain accurate and confidential case records and documentation.
Academic Accommodation Coordination
- Maintain up-to-date information on students with approved disability accommodations.
- Collect and maintain records of students’ course registrations and the faculty responsible for teaching those courses.
- Share relevant course enrollment information with the Assistive Technologist and Disability Inclusion Services to support accommodation planning.
- Serve as a liaison within the scholar program to ensure students with disabilities are aware of their approved accommodations and related support processes.
- Escalate any accommodation-related concerns raised by students with disabilities to Disability Inclusion Services for review and action.
Accessibility and Functional Support
- Identify and document accessibility concerns affecting students in relation to housing, mobility, learning environments, or campus participation.
- Refer scholars requiring assistive technologies or accessible learning materials to the Assistive Technologist and relevant university units.
- Escalate accessibility barriers affecting students with disabilities' participation in academic or residential environments to the appropriate departments.
- Implement reasonable accommodations relating to students with disabilities.
Psychosocial Support Coordination
- Work collaboratively with Counseling Services to support students experiencing mental health challenges that affect academic participation.
- Facilitate referrals to professional counseling or health services when needed.
- Support reintegration planning for students with disabilities returning after medical or mental health leave.
- Provide supportive check-ins while maintaining clear professional boundaries between case coordination and clinical therapy.
Stakeholder Coordination & Capacity Building
- Act as a liaison between students, faculty, scholar program leadership, Disability Inclusion Services, and external support agencies.
- Support training and awareness initiatives related to disability inclusion across the scholar program.
- Promote inclusive attitudes and practices within the student community and contribute to disability awareness events.
Qualifications and Experience
- Bachelor’s degree in Social Work, Counselling Psychology, Clinical Psychology, Special Needs Education, Rehabilitation Psychology, General Education, or Studies on Disability Inclusion. A Master’s Degree in these areas is an added advantage.
- Professional registration with a recognized regulatory body is preferred.
- Experience supporting persons with disabilities in a university, clinical, rehabilitation, or social service setting.
- Specific experience working with individuals with physical, visual, hearing, or psychosocial disabilities.
- Experience in case management and academic accommodation coordination is strongly preferred.
- Membership to relevant professional bodies.
Skills & Competencies
- Knowledge of curriculum and pedagogy techniques for inclusive education.
- Strong understanding of disability inclusion principles, accessibility, and assistive technologies.
- Proficiency in computer applications.
- Strong interpersonal, communication, leadership, and analytical thinking skills.
- High level of integrity, empathy, and confidentiality.
- Counseling and referral skills.
Strategic Clause
All disability accommodation decisions and disability documentation processes remain aligned with the university’s Disability Inclusion policies, procedures, and compliance frameworks under Disability Inclusion Services.
How to Apply
If you have the requisite qualifications and experience, please apply indicating in the subject line: 'Disability Inclusion Officer'. Interested applicants must provide a cover letter, a current CV, certified copies of educational certificates and transcripts, and addresses of three referees (including telephone and e-mail contacts) by 5.00pm, Tuesday, April 07, 2026 to:
Director, Human Resource
United States International University - Africa
P. O. Box 14634-00800, Nairobi, Kenya
Email: jobs-dvcasa@usiu.ac.ke
