Digital Inclusion Intern

The Digital Inclusion Intern is responsible for the day-to-day management of all digital learning platforms. The role holder collaborates closely with project delivery functions to identify systems and processes that can be ‘digitized’ on the program, including application management, curriculum content, training delivery, data collection, monitoring and evaluation, and communication with local organizations. Additionally, the intern provides advisory support to local organizations on effective digital tools and researches how young people in the coastal economy interact with digital information to drive measurable behavior change.

Primary Functions & Responsibilities

Digital Content Development Support

• Assist in drafting and editing simple training content for entrepreneurs.
• Support script writing for digital learning videos and recorded sessions.
• Simplify business concepts for low-literacy audiences.
• Translate or adapt content into clear language (including Swahili where necessary).

Learning Management System (TalentLMS) Administration

• Upload training materials to the LMS.
• Format quizzes, assignments, and learning modules.
• Support learner enrollment and basic troubleshooting.
• Track learner progress and prepare participation reports.

Chatbot & AI Support

• Organize and clean training data for chatbot improvement.
• Test chatbot flows and identify gaps or confusing responses.
• Update FAQs and business guidance information.
• Document user feedback and recommend improvements.

Research & Digital Innovation

• Conduct research on digital tools, AI solutions, and e-learning trends relevant to youth entrepreneurship.
• Support analysis on how participants use digital tools and AI.
• Benchmark digital engagement strategies from similar programs.

Communication & Digital Engagement

• Support preparation of digital communication materials (guides, infographics, one-pagers).
• Assist in organizing webinars, digital info sessions, or online campaigns.
• Prepare summaries and reports from digital learning activities.

Administrative & Coordination Support

• Support scheduling, documentation, and follow-up on digital activities.
• Maintain organized digital folders and training records.
• Provide logistical support during digital trainings or pilot testing sessions.

Requirements and Qualifications

• Bachelor's degree in a relevant field (e.g., BBIT, Computer Science, Informatics, Digital Marketing, E-commerce, or similar).
• At least 6 months of relevant experience.
• Demonstrated experience using digital learning and content platforms (LMS, CMS, AI-powered tools like Gemini).
• Practical knowledge of e-learning, web, social media platforms, and digital advertising analytics.
• Excellent oral, written, and interpersonal skills; fluency in English and Kiswahili.
• Ability to travel up to 30% to Kwale, Tana River, Lamu, Kilifi, and Nairobi.
• Quick learner who stays up-to-date with digital trends.
• Strong project management and interpersonal skills.