Standard Bank Group

Customer Centre Team Leader

Nairobi

Posted 06 February, 2026

Deadline 20 February, 2026

BankingFull-TimeSenior-level(6+ yrs)

Job Description

The role of the Customer Centre Team Leader is to ensure that the Voice Branch provides comprehensive inbound, outbound, sales, and service support to customers. This includes handling complaint and second-level query resolution, ensuring all operations align with relevant value propositions, internal frameworks, and conduct requirements.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field

Experience Required

5-7 years of relevant experience.
Proven experience within a contact centre environment, covering both sales and service functions.
Experience and knowledge of the bank's products, processes, and systems.
Demonstrated experience in managing client queries and complaints.