Client Relationship Officers are at the heart of the Bidhaa Sasa business model, delivering products and services to rural clients. This role is a unique blend of a sales agent and a loan officer. You will be responsible for identifying target audiences, running mobilization meetings, following up on leads, and managing the end-to-end sales process, including product delivery and contract signing. This is an entry-level position within a rapidly growing startup, requiring high adaptability and a strong sense of ownership.
Key Responsibilities
Client Mobilization: Identify and develop groups of clients and group leaders in rural areas within your assigned hub territory.
Sales Process Management: Manage the sales lifecycle from start to finish, including contract signing, customer education, data entry, and reporting.
Repayment Oversight: Work with Group Leaders to ensure good repayment behavior and manage late-paying customers.
Mentorship and Coaching: Train group leaders in sales and group management skills to foster long-term relationships.
Business Growth: Identify new target audiences and analyze opportunities to expand the sales network.
After-Sales Service: Handle product warranty cases and provide ongoing support to clients.
Requirements and Qualifications
Education: Higher Education Diploma or BSc in a relevant field.
Experience: This is an entry-level role with limited prior experience required; intensive on-the-job training is provided.
Preferred Experience: Prior experience with MFIs, co-operatives, NGOs, or teaching in rural settings is an added advantage. Sales experience is a plus.
Communication: Strong command of English and Swahili; proficiency in local languages is a major advantage.
Availability: Willingness to live and work in the designated rural branch areas (Othaya, Kangari, or Kapsabet).
Desired Soft Skills
Passion for rural development and improving livelihoods in underserved communities.
Ability to lead by example, listen actively, and build trust with clients and colleagues.
Self-driven, highly organized, and capable of working independently towards targets.
High value for diversity and respect in a multicultural environment.
How to Apply
Interested and qualified candidates should apply online through the Bidhaa Sasa recruitment portal hosted on Notion. Access the link here: Apply Now.
How to Apply
Interested and qualified candidates should submit their application through the Bidhaa Sasa portal on Notion. Follow this link to apply: Apply Now.
