The role of the Chief of Staff at eWATERservices is pivotal in ensuring the smooth functioning and strategic execution of organizational priorities. eWATERservices is the only sustainable solution to the global water crisis. eWATER fully integrates three technologies: Mobile money, Internet of Things (IoT), and NFC to provide clean, low-cost, 24/7 accessible water throughout the developing world. eWATER's proprietary patented technology platform enables transparent, accountable collection of user fees.
Areas of Focus and Responsibilities
The exact mix of work will evolve based on organisational needs. Typical areas include:
- Leadership support & prioritisation: Keeping key priorities moving, tracking actions and deadlines, preparing briefs, and ensuring follow-up.
- Cross-team coordination & execution: Coordinating across operations, with a strong eye on budgets and close integration with finance/admin, partnerships, and technical teams to unblock delivery and close out tasks.
- Operational support & problem solving: Stepping into urgent or important operational needs, troubleshooting, and improving how work gets done.
- Stakeholder and government engagement support: Supporting preparation and logistics for meetings with county officials and other senior stakeholders; ensuring actions are captured and driven.
- Funding and proposal support: Supporting proposal preparation, evidence gathering, packaging materials, and internal coordination to meet deadlines.
- People and culture support: Coordinating recruitment logistics, onboarding coordination, team days, internal communications and organisational rhythm.
- Planning, reporting and information management: Building and maintaining simple but effective trackers, dashboards, meeting packs, and documentation so leadership has visibility and teams stay aligned.
Skills, Capabilities, and Mindset
Successful candidates must possess the following attributes:
- Ambitious and proactive: You see problems before they land, propose solutions, and take ownership.
- Execution-focused: You like getting things done; you close loops and drive to completion.
- Highly organised: Strong planning, prioritisation and attention to detail across multiple workstreams.
- A fast learner: You can quickly understand new topics (technical, operational, financial) and become effective without excessive guidance.
- A strong communicator: Clear writing, confident speaking, and good stakeholder management; able to operate with professionalism in senior settings.
- Comfortable with ambiguity: You can work without a fixed scope, stay calm under pressure, and make sensible decisions.
- Technologically literate and numerate: Confident with digital tools and data; able to work accurately with numbers and spot issues early.
- Continuous improvement oriented: You naturally look for ways to simplify, standardise, and raise quality across the business.
Experience and Requirements
- Qualification: BA/BSc/HND qualification.
- Experience: 3+ years of relevant experience preferred in operations, programme delivery, chief-of-staff/EA+ops, consulting, high-growth start-ups, or similarly fast-paced environment.
- Technical Proficiency: Strong working ability with Excel/Google Sheets, Word/Google Docs, and PowerPoint/Google Slides (specifically building clear packs, trackers, and summaries).
- Financial Acumen: Good comfort working with budgets and basic financial checks (e.g., verifying totals, reconciling simple trackers, spotting anomalies).
- Coordination: Demonstrated experience coordinating multiple parties (internal teams and external stakeholders) and managing deadlines.
- Language: Fluent in English and Kiswahili (written and spoken).
- Location/Travel: Nairobi-based, with willingness to travel occasionally as required.
- Sector Advantage (Optional): Water or infrastructure sector experience is an advantage, particularly experience working with county government or water service providers, but is not required.
