Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
This role involves maintaining safety, security, comfort, and welfare for passengers and fellow crew members during cabin operations. Cabin Crew members are responsible for ensuring adherence to all policies and regulations, diligently completing assigned duties as directed by the Purser/Senior crew, and delivering world-class passenger service in line with ATCL in-cabin service procedures and standards to assist in achieving on-time performance.
Key Duties and Responsibilities
Maintain safety, security, comfort and welfare of the passengers, and fellow crew members in the cabin operations.
Ensure adherence to all policies and regulations to ensure timely completion of all duties as assigned by respective Purser/Senior crew.
Ensure that customers receive the best possible service as per ATCL in-cabin service procedure and standards.
Support delivery of world-class passenger service and assist in achieving on-time performance.
Provide liaison assistance between passengers and the flight crew.
Maintain proper utilization and handover of in-flight catering items, materials and good care of in-flight equipment.
Ensure that cabin operations are conducted in accordance with applicable regulations and standards of the organization.
Report all flight incidences to the Purser/Senior Cabin Crew Member.
Accept and carry out changes to planned roster/ duty as required.
Co-operate with the Purser/Senior to ensure passenger complaints are promptly addressed.
Oversee safety, service and scheduling procedures.
Collect feedback regarding the service, timing and report with recommendations to the Purser/Senior Cabin Crew Member.
Terms and Conditions
Ten (10) years contract for Tanzanian nationals.
Attractive remuneration and fringe benefits as per ATCL Salary Structure and Incentive Scheme.
How to Apply
All applications must be sent through the ATCL Recruitment Portal:
Interested applicants must upload the following documents:
A duly signed letter for consideration of the application. The letter should be addressed to Managing Director & CEO, Air Tanzania Company Limited, P.O. Box 543, Dar es Salaam.
An updated curriculum vitae (CV).
Certified copies of all certificates (including secondary school, birth certificates), other relevant certificates. Applicants who have studied outside Tanzania should have their certificates approved by relevant authorities (Tanzania Commission for University (TCU) or National Examination Council - NECTA).
Name and address of at least two reputable referees.
Applicant’s reliable contact address, email address and telephone number.
Note: Applicants should reach the undersigned within 14 days from the first date of this announcement.