Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions in order to extend access to credit.
Role Summary
This role, based in Mbale (Vihiga County), involves driving business growth for Tenakata by recruiting, mentoring, and managing a portfolio of Micro, Small, and Medium Enterprises (MSMEs). The officer is crucial in ensuring client viability, facilitating access to finance, and supporting the team’s overall repayment performance.
Key Responsibilities (What You Will Do)
- Facilitate recruitment processes, including collecting baseline data of MSMEs on the TENAKATA mobile app.
- Conduct mentoring to MSMEs to ensure they receive relevant and adequate advisory services to meet their business development targets.
- Support your portfolio of MSMEs with various aspects of access to finance, including application processes and managing of funds received for purposes of scaling their businesses.
- Contribute to conducting loan appraisals and monitoring disbursed loans to ensure they are used for the intended purposes and repayments are made on time.
- Perform other duties as directed by the branch manager.
- Know-Your-Customer and Due Diligence: As the first point of contact, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
- Relationship Management: Work with partnered Collections Officers to serve customers by a relationship management approach, gather intelligence, and create and maintain relationships with market authorities.
- Repayment Support: Be actively involved in the repayment rate management for the portfolio through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. The role requires collaboration with the Collections Officer who utilizes ‘soft’ (non-intrusive) collection methods.
- Perform such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description.
Qualifications and Experience
- Required Education: University graduate degree or Diploma in Business Administration, Accounting, Entrepreneurship, Project Management, or equivalent.
- Required Experience: A minimum of one (1) year of professional experience in the MSME field.
- Added Advantages:
- Hands-on experience or knowledge in MSME businesses, including within informal settings and micro enterprises development.
- Additional training or on-job training on financial management and literacy in the MSME sector.
- Prior experience in sales.
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