This role as a Business Development Officer based in Malindi is crucial for Tenakata, a Digital Credit Provider licensed by the Central Bank of Kenya. Our platform is designed to empower small businesses (MSMEs) in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. The officer will primarily focus on expanding the portfolio of MSMEs and ensuring they receive the necessary financial and business support services.
Responsibilities
- Recruitment and Onboarding: Facilitate the recruitment processes including collecting baseline data of the MSMEs on the TENAKATA mobile app.
- Mentoring: Conduct mentoring to the MSMEs to ensure they receive relevant and adequate advisory services to meet their business development targets.
- Access to Finance: Support your portfolio of MSMEs with various aspects of access to finance, including application processes and managing of funds received for purposes of scaling their businesses.
- Loan Management: Contribute to conducting loan appraisals and monitoring disbursed loans to ensure they are used for the intended purposes and repayments are made on time.
- Know-Your-Customer and Due Diligence: As the first point of contact, conduct proper due diligence and KYC to ensure the customer is viable in accordance with laid down procedures.
- Relationship Management: Work with partnered Collections Officers to serve customers by a relationship management approach, gather intelligence, and create and maintain relationships with market authorities.
- Repayment Oversight: Be in charge of the portfolio's repayment rate through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. The officer uses ‘soft’ (non-intrusive) collection methods to secure repayments.
- General Duties: Perform other tasks and duties as directed by the branch manager or as the Company may from time to time designate as forming part of the job description.
Qualifications and Experience
- University graduate degree or Diploma in Business Administration, Accounting, Entrepreneurship, Project Management or equivalent.
- A minimum of 1 year experience in the MSME field.
- Hands-on experience or knowledge in MSME businesses, including within informal settings and micro enterprises development will be an added advantage.
- Additional training or on-job training on financial management and literacy in the MSME sector will be an added advantage.
- Prior experience in sales is an added advantage.
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