Business Development Officer, Kerugoya

The role of the Business Development Officer, based in Kerugoya, is crucial for Tenakata, a licensed Digital Credit Provider focused on empowering Micro, Small, and Medium Enterprises (MSMEs) in Africa. Tenakata achieves this by assisting clients with financial record-keeping and promoting financial literacy through business support coaching. The officer is responsible for driving the recruitment and mentorship of MSMEs onto the TENAKATA mobile app platform and ensuring they receive relevant and adequate advisory services to achieve their business development targets.

Key Responsibilities and Duties

1. Recruitment and Onboarding: Facilitate the recruitment processes, including collecting baseline data of the MSMEs on the TENAKATA mobile app.
2. Mentoring and Advisory Services: Conduct mentoring to the MSMEs to ensure they receive relevant and adequate advisory services to meet their business development targets.
3. Access to Finance Support: Support your portfolio of MSMEs with various aspects of access to finance, including application processes and managing of funds received for purposes of scaling their businesses.
4. Loan Management: Contribute to conducting loan appraisals and monitoring disbursed loans to ensure they are used for the intended purposes and repayments are made on time.
5. Know-Your-Customer (KYC) and Due Diligence: As the first point of contact of the business with the customer, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
6. Relationship Management: Work with partnered Collections Officers to serve customers by a relationship management approach, gather intelligence (Intel), and create and maintain relationships with market authorities.
7. Repayment Oversight: Be in charge of the repayment rate (pair’s repayment rate) through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. Note: The partnered Collection Officer uses ‘soft’ (non-intrusive) collection methods to get repayments from the customer.
8. Other Duties: Perform other duties as directed by the branch manager and such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description.

Qualifications and Experience

• Education: University graduate degree or Diploma in Business Administration, Accounting, Entrepreneurship, Project Management or equivalent.
• Experience: A minimum of one (1) year's experience in the MSME field.
• Added Advantage: Hands-on experience or knowledge in MSME businesses, including within informal settings and micro enterprises development.
• Added Advantage: Additional training or on-job training on financial management and literacy in the MSME sector.
• Added Advantage: Prior experience in sales.