Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses (MSMEs) in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.
This role, based in Kapsabet, is crucial for driving the growth and health of the MSME portfolio through recruitment, mentorship, financial support facilitation, and ensuring robust repayment rates.
Key Responsibilities
- Facilitating the recruitment processes, including collecting baseline data of the MSMEs on the TENAKATA mobile app.
- Conducting mentoring to the MSMEs to ensure they receive relevant and adequate advisory services to meet their business development targets.
- Supporting your portfolio of MSMEs with various aspects of access to finance, including application processes and managing of funds received for purposes of scaling their businesses.
- Contributing to conducting loan appraisals and monitoring disbursed loans to ensure they are used for the intended purposes and repayments are made on time.
- Perform other duties as directed by the branch manager.
- Know-Your-Customer (KYC) and Due Diligence: As the first point of contact of the business with the customer, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
- Relationship Management: Work with partnered Collections Officers to serve customers by a relationship management approach, gather intelligence, and create and maintain relationships with market authorities.
- Repayment: Be in charge of the portfolio's repayment rate through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. (Note: The Collection Officer uses ‘soft’ (non-intrusive) collection methods to get repayments from the customer).
- Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description.
Qualifications and Experience
- University graduate degree or Diploma in Business Administration, Accounting, Entrepreneurship, Project Management, or equivalent.
- A minimum of one (1) year's experience in the MSME field.
- Hands-on experience or knowledge in MSME businesses, including within informal settings and micro enterprises development, will be an added advantage.
- Additional training or on-job training on financial management and literacy in the MSME sector will be an added advantage.
- Prior experience in sales is an added advantage.
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