Business Development Officer

Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider, focusing on empowering small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. The Business Development Officer, based in Karatina, plays a crucial role in managing and growing a portfolio of Micro, Small, and Medium Enterprises (MSMEs) by providing vital financial support and advisory services.

Key Responsibilities

• Recruitment and Onboarding: Facilitating the recruitment processes, including collecting baseline data of the MSMEs on the TENAKATA mobile app.
• Mentoring and Advisory: Conducting mentoring to the MSMEs to ensure they receive relevant and adequate advisory services to meet their business development targets.
• Access to Finance: Supporting your portfolio of MSMEs with various aspects of access to finance, including application processes and managing of funds received for purposes of scaling their businesses.
• Loan Monitoring & Appraisal: Contributing to conducting loan appraisals and monitoring disbursed loans to ensure they are used for the intended purposes and repayments are made on time.
• Know-Your-Customer (KYC) and Due Diligence: As the first point of contact of the business with the customer, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
• Relationship Management: Work with partnered Collections Officers to serve customers by a relationship management approach, gather intelligence, and create and maintain relationships with market authorities.
• Repayment Management: In charge of the portfolio's repayment rate through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. The Collection Officer uses ‘soft’ (non-intrusive) collection methods to get repayments from the customer.
• Other Duties: Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employee’s job description.

Qualifications

• University graduate degree or Diploma in Business Administration, Accounting, Entrepreneurship, Project Management or equivalent.
• A minimum of one (1) year experience in the MSME field. Hands-on experience or knowledge in MSME businesses, including within informal settings and micro enterprises development will be an added advantage.
• Additional training or on-job training on financial management and literacy in the MSME sector will be an added advantage.
• Prior experience in sales is an added advantage.