This role, based in Eldoret, is crucial for supporting Micro, Small, and Medium Enterprises (MSMEs) through business development, financial record-keeping support, and access to finance facilitation, leveraging the TENAKATA mobile platform.
About Tenakata
Tenakata is licensed by the Central Bank of Kenya as a Digital Credit Provider. Our platform is designed to empower small businesses in Africa by assisting with financial record-keeping and promoting financial literacy through business support coaching. We ensure the secure sharing of reliable financial information with financial institutions.
Key Duties and Responsibilities (What You Will Do)
- Facilitate the recruitment processes, including collecting baseline data of the MSMEs on the TENAKATA mobile app.
- Conduct mentoring to the MSMEs to ensure they receive relevant and adequate advisory services to meet their business development targets.
- Support your portfolio of MSMEs with various aspects of access to finance, including application processes and managing of funds received for purposes of scaling their businesses.
- Contribute to conducting loan appraisals and monitoring disbursed loans to ensure they are used for the intended purposes and repayments are made on time.
- Perform other duties as directed by the branch manager.
- Know-Your-Customer and Due Diligence: As the first point of contact of the business with the customer, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
- Relationship Management: Work with partnered Collections Officers to serve customers by a relationship management approach, gather intelligence, and create and maintain relationships with market authorities.
- Repayment Oversight: Be in charge of the repayment rate for your customer segment through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. (Note: This role partners with the Collections Officer who uses ‘soft’ non-intrusive collection methods to secure repayments.)
- Perform such other tasks and duties as the Company may from time to time designate as forming part of the employee’s job description.
Qualifications
- University graduate degree or Diploma in Business Administration, Accounting, Entrepreneurship, Project Management or equivalent.
- A minimum of one (1) year's experience in the MSME field. Hands-on experience or knowledge in MSME businesses, including within informal settings and micro enterprises development will be an added advantage.
- Additional training or on-job training on financial management and literacy in the MSME sector will be an added advantage.
- Prior experience in sales is an added advantage.
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