Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
As a Bartender at the historic Fairmont Norfolk in Nairobi, you will be an ambassador for the department, the property, and the brand. You are responsible for consistently offering professional, friendly, and engaging service to exceed guest expectations. This role requires extensive knowledge of food, liquor, beer, wine, and cocktails to prepare basic beverages and signature cocktails for our guests. You will interact with guests in a way that makes them feel special, ensuring proper and friendly service at all times.
Responsibilities and Duties
Consistently offer professional, friendly, and engaging service.
Maintain extensive knowledge of food, liquor, beer, wine, and cocktail menus.
Prepare basic beverages for guest service, up to and including basic cocktails.
Interact with guests to ensure they feel valued and special.
Comply with all local liquor laws and regulations.
Maintain personal and financial accountability, including controlling bar costs and minimizing waste.
Ensure the cleanliness and organization of the bar and bar prep areas.
Complete and close out all paperwork thoroughly at the end of shifts.
Maintain extensive knowledge of the food menu and preparation techniques.
Be proactive by assisting co-workers and supporting managers as needed.
Stay proficient with all aspects and services of the property, including its history and general city information.
Maintain regular and predictable attendance.
Perform other duties as assigned by management.
Qualifications and Experience
Education: BA/BSc/HND degree required.
Experience: Previous bartender experience is required.
Service Experience: Previous customer service experience required, preferably in an upscale or luxury setting.
Technical Skills: Previous experience with point-of-sale (POS) systems is preferred.
Training: Successful completion of a server position training program.
Skills and Competencies
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities.
Highly responsible, reliable, and able to work with minimal supervision.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively as part of a small team and independently.
Ability to focus attention on guest needs while remaining calm and courteous.
Physical Aspects of the Position
Frequent standing and walking throughout the shift.
Occasional lifting and carrying of items up to 30 lbs.
Occasional kneeling, pushing, and pulling.
How to Apply
Interested and qualified candidates should apply online by visiting the Fairmont Hotels & Resorts application portal on SmartRecruiters via this link: https://www.myjobmag.co.ke/apply-now/1227915.
How to Apply
Interested and qualified candidates should apply for the Bartender position at Fairmont Hotels & Resorts by following the link to the official application portal on SmartRecruiters: https://www.myjobmag.co.ke/apply-now/1227915. Ensure you have your CV and relevant documents ready for the online submission.