The role of Assistant Manager – E-Commerce is to manage, optimize, and grow the company's presence across key online marketplaces. This role focuses heavily on product listings, pricing strategy, promotions, order fulfillment coordination, and performance tracking to drive sales growth, visibility, and operational efficiency across all marketplace platforms.
Key Responsibilities
Marketplace Management
- Manage end-to-end operations across online marketplaces including Jumia, Kilimall, Glovo, Bolt, Uber, and other emerging platforms.
- Ensure accurate and up-to-date product listings, descriptions, pricing, and availability.
- Monitor platform compliance, seller ratings, and service-level agreements (SLAs).
Pricing & Promotions
- Implement competitive pricing strategies aligned with business goals.
- Plan, execute, and optimize marketplace promotions, campaigns, and flash sales.
- Coordinate with internal teams to support seasonal and platform-led campaigns.
Order Fulfillment & Operations
- Coordinate order processing, delivery timelines, and fulfillment with logistics partners.
- Monitor order accuracy, returns, cancellations, and customer feedback.
- Resolve marketplace-related operational issues efficiently.
Performance Tracking & Reporting
- Track daily and monthly sales performance, conversion rates, and marketplace KPIs.
- Analyze platform analytics to identify growth opportunities and performance gaps.
- Prepare regular performance reports and recommendations for management.
Marketplace Growth & Expansion
- Identify new marketplace opportunities and onboarding requirements.
- Support expansion into additional digital commerce platforms as the business grows.
- Optimize product assortment and visibility across platforms.
Cross-Functional Collaboration
- Work closely with supply chain, marketing, finance, and customer service teams.
- Support brand consistency and campaign execution across all marketplaces.
Qualifications & Experience
- Bachelors or Masters degree in Business, Sales, Marketing, E-Commerce, or a related field.
- Minimum 5+ years of hands-on experience managing online marketplaces.
- Proven experience working with platforms such as Jumia, Kilimall, Glovo, Bolt, Uber, or similar.
- Strong understanding of marketplace operations, seller dashboards, and analytics tools.
- Experience in retail, fashion, FMCG, or consumer products is an added advantage.
