The Van Sales Personnel is responsible for routinely visiting and servicing an established route, serving customer needs, and identifying sales leads within the assigned area. The primary objective of this role is to ensure collections, grow the client database, and achieve specified sales targets through effective route management and relationship building.
Key Responsibilities
- Customer Relationship Management: Establish and maintain healthy relationships with existing and potential customers, addressing their needs and preferences to drive sales.
- Product Promotion: Present and demonstrate products or services to customers, highlighting features, benefits, and pricing information.
- Transaction Management: Take orders from customers, process sales transactions, and issue receipts or invoices for purchases.
- Negotiation and Profitability: Negotiate business terms with customers to maximize sales revenue and profitability.
- Sales Growth: Cross-sell or up-sell additional products to customers to increase order value and meet sales targets.
- Customer Support: Provide product recommendations, advice, and assistance to customers based on their requirements and preferences.
- Reporting and Records: Maintain accurate records of sales activities, customer interactions, and inventory levels using sales software or databases.
- Team Collaboration: Collaborate with supervisors and colleagues to coordinate sales activities, share insights, and develop strategies.
- Conflict Resolution: Receive and resolve customer complaints, issues, or concerns in a timely and professional manner to ensure customer satisfaction and retention.
- Financial Accountability: Responsible for conducting daily reconciliation upon return from the field every evening.
- Market Updates: Inform customers of new products and price changes.
Job Requirements
- Education: Diploma in Business Administration, Sales Marketing, Business Management, or a related field.
- Experience: 4-5 years of experience in an FMCG Sales environment.
- Technical Skills: Knowledge in the use of sales CRM software.
- Competencies: Excellent mathematical comprehension and understanding.
