Kenyan Urban People Association (KUPA) is the leading welfare organization in Kenya offering compassion and peace of mind to its members through the provision of last expense services. We are seeking to recruit self-driven and result-oriented individuals for the position of Unit Manager. These roles are based in Siaya, Uriri, and Kisii Towns.
Role Summary
The Unit Manager is responsible for overseeing and managing sales activities, customer service, performance, and administration of the unit office. The primary objective is to lead a dedicated team to achieve growth and maintain the highest standards of service delivery within the assigned region.
Key Responsibilities
Lead and manage sales and customer service teams, providing guidance, coaching, and mentoring to meet and exceed set targets.
Develop and implement sales strategies and plans to achieve organizational growth.
Analyze market trends, competition, and customer needs to identify business opportunities.
Build and maintain strong customer relationships to ensure satisfaction and loyalty.
Respond to customer inquiries and resolve complaints effectively.
Monitor daily, weekly, and monthly sales performance, tracking metrics and reporting results.
Collaborate with other departments to align sales efforts with overall business objectives.
Train and onboard new sales team members, equipping them with the necessary knowledge and skills.
Identify areas for process improvement and implement solutions to enhance sales efficiency.
Key Requirements
Diploma or Degree in Business, Marketing, or a related field.
3-5 years of proven experience in managing field teams, preferably in membership recruitment.
Results-oriented with a strong drive to achieve sales targets.
Demonstrated ability to lead and motivate a sales team.
Strong ability to analyze market trends and customer data.
Proficiency in using CRM software and sales tools.
Excellent communication and interpersonal skills.
Possession of a valid Certificate Of Proficiency (COP) is an added advantage.
Previous experience in sales or insurance is an added advantage.
How to Apply
If you are interested and meet the above criteria, apply through hr@kupakenya.com or via LinkedIn by 13th March 2026.
How to Apply
Interested candidates who meet the specified criteria should submit their applications via email to hr@kupakenya.com or apply through LinkedIn. The deadline for application is 13th March 2026.
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