The Ultimate Banking Relationship Manager is responsible for providing High Net Worth (HNW) clients with personalized service to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty. This role involves identifying financial and non-financial requirements of HNW clients by conducting financial needs analysis and driving the full-service bank agenda.
Key Responsibilities
Relationship Management & Customer Service
Provide HNW clients with personalized service to develop close relationships and achieve maximum profitable contribution.
Identify financial and non-financial requirements of HNW clients through detailed needs analysis.
Educate clients on all Privileges & Solutions offered under Ultimate Banking.
Ensure clients are aware of all financial services offered by the bank to drive the full-service agenda.
Use internal systems effectively for customer contact management, sales, and service activities.
Deliver on service promises to improve customer satisfaction and minimize client attrition.
Follow set Complaint Management processes and ensure TATs are met.
Business Development
Source new business from Personal and Ultimate Banking clients through referrals, marketing activities, and personal contacts.
Develop the Ultimate Banking customer base and expand the unit’s business growth through targeted marketing.
Enhance sales revenues and promote cross-selling of bank products to existing clients.
Achieve revenue goals, sales, and portfolio growth targets across a range of products and services.
Achieve Product Holding per customer growth targets.
Participate in SME and Institutional Bank customer calls for marketing initiatives.
Drive segment-based focus products agenda and conduct branch product trainings.
Controls & Compliance
Adhere to target market selection criteria and ensure full compliance with KYC and AML requirements.
Maintain ethical selling standards with complete disclosure about products and services.
Monitor allocated portfolios closely and execute recommended actions diligently.
Ensure required approvals are obtained before authorizing payments.
Monitor overdrawn accounts and overdue loans, following up for regularization.
Skills and Competencies
Deep knowledge of Banking and Business Operations.
Understanding of Audit Standards, Legislations, and Regulatory Frameworks.
Strong conceptual and analytical skills.
Intricate understanding of products pertaining to HNW customers.
Basic market knowledge of investment vehicles, markets, and economics.
Strong interpersonal, networking, and communication skills.
Results and achievement-oriented with high personal ethics.
Negotiation skills and an amiable personality.
Ability to train, develop, and mentor junior staff.
Requirements
Bachelor’s degree in a business-related field (Master’s Degree is an added advantage).
Retail Banking Associate (RBA UK) certification.
Completion of a Customer Relationship Management Course.
CISI Certified Level 1 is an added advantage.
Minimum of 3 years’ experience in a similar job with a financial services institution.
How to Apply
Interested and qualified candidates should apply online by visiting the HF Group application portal via the following link: https://www.myjobmag.co.ke/apply-now/1172485. Ensure you follow all instructions on the official website to complete your application.
How to Apply
Interested and qualified candidates should apply online through the HF Group career portal. You can access the application link directly here: https://www.myjobmag.co.ke/apply-now/1172485. Please ensure you complete the process on the official HF Group website.
