Tour Guide

The Tour Guide plays a pivotal role in bringing guest journeys to life. More than a driver, this individual is a storyteller, naturalist, host, protector, and ambassador of both the destination and the Fairmont experience. Through presence, professionalism, warmth, and knowledge, the Driver Guide transforms excursions into meaningful memories while ensuring the highest standards of safety, comfort, and emotional luxury.\n\n### Key Responsibilities\n\n#### Guest Experience & Guiding\n- Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism.\n- Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences.\n- Personalize experiences according to guest interests, pace, age groups, and expectations.\n- Anticipate guest needs and ensure comfort throughout journeys and activities.\n- Create meaningful moments through storytelling, attentiveness, and emotional connection.\n- Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences.\n\n#### Excursion Facilitation\n- Game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park.\n- Nature walks within Mount Kenya Forest.\n- Guided walking tours within Mount Kenya Wildlife Conservancy.\n- Bird walks and ecological experiences within the property.\n- Mount Kenya Ceremony and cultural experiences.\n- Sundowners, bush experiences, and bespoke guest itineraries.\n- Airport transfers and inter-property journeys where required.\n\n#### Safety & Operational Excellence\n- Ensure the safety and wellbeing of guests at all times during excursions and transfers.\n- Conduct vehicle inspections before and after each excursion.\n- Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment.\n- Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards.\n- Respond calmly and effectively in emergency situations.\n- Maintain accurate excursion logs, incident reports, and vehicle records.\n\n#### Wildlife & Conservation Knowledge\n- Demonstrate strong understanding of East African wildlife and behavior.\n- Bird species and identification.\n- Ecosystems and habitats.\n- Conservation efforts and sustainability practices.\n- Local culture, history, and heritage.\n- Continuously develop knowledge through training, reading, and field exposure.\n- Promote responsible tourism and conservation awareness among guests.\n\n### Additional Information & Benefits\n- Employee benefit card offering discounted rates in Accor worldwide.\n- Learning programs through our Academies.\n- Opportunity to develop your talent and grow within your property and across the world!\n- Ability to make a difference through our Corporate Social Responsibility activities.\n- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.\n- Working with a hotel rich in history and known for exemplary services while growing your career.\n- Work and learn in a magical luxury property.