Technical Support Engineer (Integrations & Partnerships)

This is a full-time, on-site Technical Support Engineer (Integrations & Partnerships) role based in Nairobi County, Kenya. You will serve as the critical technical interface between Pesapal and our external ecosystem, including acquiring banks, mobile money platforms, and 3rd party switches.

The successful candidate will manage the "sanity check" phase of new integrations and provide Level 1 technical troubleshooting for existing connections. This role goes beyond standard support; it requires a hands-on engineer capable of performing basic server administration, monitoring system processes, and running scripts to ensure our payment rails remain robust and reliable. You will collaborate daily with technical teams at our partner banks and telcos to resolve bottlenecks and optimize service delivery.

Qualifications and Requirements

Technical Skills & Expertise

• Technical Troubleshooting: Expertise in Level 1 troubleshooting techniques with a focus on API integrations and financial messaging.
• Systems Administration: Intermediate skills in basic server administration (Linux/Windows), including the ability to check server processes, manage services, and execute maintenance scripts.
• Integration Support: Experience performing sanity checks and validation for new system setups between multiple high-stakes technical partners.
• Analytical Skills: Strong problem-solving abilities to identify root causes in complex payment flows involving banks and switches.
• Industry Knowledge: A strong understanding of payment systems, mobile money (M-Pesa), or financial technology (ISO 8583, REST APIs) is highly advantageous.

General Competencies

• Communication: Effective professional communication skills, specifically the ability to translate technical issues when interfacing with partner banks' technical staff.
• Customer Excellence: A customer-focused mindset ensuring that internal and external stakeholders are updated promptly during support incidents.

Education and Experience

• Bachelors degree (BA/BSc/HND) in Computer Science, Information Technology, or a related field.
• Previous experience in a technical support or systems integration role within the FinTech or Banking sector is preferred.