M-KOPA's mission is to make high quality energy affordable to everyone. The company has connected more than 400,000 homes in Kenya, Tanzania, and Uganda to solar power, adding over 550 new homes daily.
Role Overview
The Senior Product Designer - Retention is responsible for driving the design strategy and execution for M-KOPA's digital financial products, specifically focused on customer retention across cash loans, airtime, and health insurance products.
Key Responsibilities
- Conducting user research and translating insights into compelling design solutions for cash loans, airtime, and health insurance products.
- Creating end-to-end design experiences using established design systems while ensuring visual cohesion.
- Developing prototypes and iterating based on user testing and stakeholder feedback.
- Collaborating with Product Management and Tech teams to define UX strategy for your product area.
- Implementing and extending our design system to ensure consistency across multiple touchpoints.
- Conducting usability testing and incorporating feedback to optimize customer experiences.
- Working directly with customers to understand their needs and validate design decisions.
- Partnering with engineering teams to ensure high-quality implementation of designs.
- Contributing to design metrics that demonstrate impact on business outcomes.
Qualifications and Experience
Your application should demonstrate:
- 5+ years experience in product design with a focus on customer-facing digital products.
- BA/BSc/HND qualification.
- Strong UX/UI design skills with proven ability to create intuitive, user-centered designs.
- Extensive experience conducting user research and translating findings into design decisions.
- Proficiency in prototyping tools (Figma, Sketch, or similar) and creating interactive prototypes.
- Experience working with and contributing to design systems from concept to implementation.
- Ability to balance user needs with business goals and technical constraints.
- Strong collaboration skills working with cross-functional teams.
- Experience with end-to-end product design from research through implementation.
- Excellent communication skills with ability to articulate design decisions to diverse stakeholders.
- Experience in fintech, financial services, or insurance products is highly desirable.
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