Peach Cars KE is an e-commerce solution revolutionizing car ownership in sub-Saharan Africa. The company operates an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to customers.
The role of Manager, IT & Enterprise Systems is crucial for designing, stabilizing, and scaling Peach Cars’ enterprise IT infrastructure, systems, and automation landscape. This position aims to transition the company from a fragmented, tool-heavy environment to a cohesive, reliable, secure, and automation-driven IT ecosystem. You will provide strategic leadership while ensuring strong day-to-day execution across infrastructure, systems administration, uptime, security, and internal IT services. You will collaborate closely with Product, Front line, and Operations teams to ensure systems are well-administered, fit-for-purpose, and actively enable business performance.
Key Responsibilities
Specifically, the Manager, IT & Enterprise Systems will lead/own the following elements:
IT Strategy & Enterprise Architecture
- Define and own Peach’s enterprise IT strategy and roadmap, aligned to business growth, operational complexity, and scalability needs.
- Design a coherent enterprise architecture that rationalizes and integrates existing tools (e.g., CRM, diallers, productivity suites, internal apps, cloud services).
- Collaborate with Product leadership to clearly delineate responsibilities between Product-built systems and enterprise IT systems, ensuring smooth handover, administration, and lifecycle management.
- Regularly review the relevance, cost, and effectiveness of IT tools, recommending consolidation, upgrades, or decommissioning where appropriate.
Infrastructure, Networks & Reliability
- Own end-to-end responsibility for IT infrastructure uptime and reliability, including internet connectivity across all sites, networks, and remote access.
- Lead the redesign and optimization of multi-site internet and network architecture to minimize downtime and performance degradation.
- Oversee hardware provisioning and lifecycle management for laptops, monitors, peripherals, and other IT assets.
- Ensure CCTV systems, network devices, and on-premise infrastructure are consistently monitored, maintained, and secured.
Systems Administration & Optimization
- Provide strategic oversight and governance for all off-the-shelf enterprise systems, including diallers, CRM, productivity tools, workflow platforms, and data storage solutions.
- Ensure systems are properly configured, adopted, documented, and optimized to support business processes.
- Reduce dependency on manual workarounds and uncontrolled spreadsheets by improving system usage, integrations, and data discipline.
- Partner with functional teams to ensure systems meet operational needs without over-customization.
Automation & Process Enablement
- Identify high-impact opportunities for automation in conjunction with Product leadership across operations, sales, CX, marketing, fleet, inspection, finance, people & culture, and reporting.
- Lead the design and implementation of agreed upon IT automation solutions that reduce manual effort, errors, and cycle times.
- Leverage low-code/no-code platforms, integrations, and workflow tools responsibly to drive efficiency at scale.
- Measure and communicate the impact of automation initiatives on productivity and performance.
Security, Risk & Data Management
- Own enterprise IT security posture, including access controls, data storage, firewall management, backups, and incident response.
- Ensure compliance with data protection, cybersecurity, and internal IT policies.
- Work with vendors and partners to manage cloud infrastructure, storage, and security services.
- Proactively identify and mitigate technology-related risks as the business scales.
Team Leadership & Capability Building
- Provide strategic leadership to the IT function, including mentoring and upskilling.
- Define clear roles, responsibilities, and escalation paths within the IT team.
- Build capability in systems thinking, service delivery, documentation, and problem-solving.
- Establish performance standards, service-level expectations, and accountability across IT support and infrastructure teams.
Stakeholder Partnership & Governance
- Act as a trusted technology partner to business leaders, translating operational challenges into scalable IT solutions.
- Work closely with Product to ensure internally built systems are deployable, supportable, and well-governed post-launch.
- Establish governance for system requests, prioritization, vendor engagement, and change management.
- Communicate clearly on risks, trade-offs, timelines, and dependencies.
Skills, Knowledge and Expertise
Must-Have Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
- 6+ years’ experience in IT infrastructure, enterprise systems, or technology operations, with at least 3 years in a management role.
- Proven experience stabilizing and scaling multi-site, tool-heavy environments.
- Strong background in systems integration, infrastructure reliability, and IT governance.
Nice-to-Have Qualifications
- Experience in high-growth or multi-location businesses.
- Exposure to automation platforms, low-code tools, or workflow orchestration.
- Experience working alongside product or engineering teams.
- Experience in implementation of data privacy compliance (GDPR, ODPC, SOC 2).
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