Technical Intern - Kericho

This role is for a Technical Intern based in Kericho, offering support in field installations, equipment recovery, and customer support activities, particularly for Small and Medium Enterprise (SME) and Enterprise clients. This position is crucial for ensuring high-quality service delivery, maintaining customer satisfaction, and helping the technical and sales teams meet crucial service and revenue targets.

Role Summary

The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.

Key Responsibilities

• Support SME/Enterprise installations and repairs.
• Manage installation orders efficiently to meet revenue goals.
• Provide timely feedback and detailed reports on installation progress.
• Act as a liaison between clients, contractors, and internal design teams.
• Commission and test equipment following installation.
• Ensure strict compliance with all safety and operational policies.
• Be available to provide emergency technical support when required.

Requirements (Qualifications, Experience, and Skills)

Education and Qualifications

• A Diploma or Bachelor's degree in Telecommunication, Electrical, Information Technology (IT), or a related technical field.

Experience

• At least 6 months of experience in ISP (Internet Service Provider) field installation is required.

Skills and Competencies

• Demonstrated strong communication, problem-solving, and interpersonal skills.
• Proficiency in using Microsoft Office applications.
• Must be customer-focused with solid technical and organizational abilities.