Technical Intern

Role Summary

The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME (Small and Medium-sized Enterprise) and Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.

Key Responsibilities

• Support SME/Enterprise installations and repairs.
• Manage installation orders to meet revenue goals.
• Provide timely feedback and reports on installation progress.
• Liaise between clients, contractors, and design teams.
• Commission and test equipment post-installation.
• Ensure compliance with safety and operational policies.
• Be available for emergency technical support.

Requirements and Qualifications

• Education: Diploma/Bachelor's in Telecommunication, Electrical, IT, or related field.
• Experience: At least 6 months of ISP field installation experience.
• Skills: Strong communication, problem-solving, and interpersonal skills.
• Tools: Proficiency in Microsoft Office.
• Attributes: Customer-focused with solid technical and organizational abilities.