Showroom Quality Controller

This role is for a Showroom Quality Controller at Goodwill Ceramics, a leading tile manufacturer based in Mkuranga, Tanzania, which has been operating since 2015.

The primary focus of the role is to ensure the quality, presentation, and adherence to brand standards across client showrooms through regular inspection, reporting, and guidance.

Duties and Responsibilities

• Perform regular inspections and oversight of client showrooms according to company schedules, checking the showroom environment, sample displays, and brand material placement.
• Score showrooms according to company standards, compile inspection reports, and submit them to headquarters.
• Provide clients with corrective actions and deadlines for any issues identified, and follow up on their implementation.
• Provide clients with training and guidance on showroom maintenance, sample updates, and material display.
• Ensure a consistent company brand image within the showroom, eliminating clutter and mixing of competing brand materials.
• Supervise the display and updating of new products and promotional materials in the showroom.
• Maintain a showroom inspection file (photos, ratings, and corrective action records).
• Prepare monthly and quarterly inspection summaries and provide feedback to headquarters on client performance.
• Regularly communicate with client showroom managers to understand daily operational needs.
• Assist in the implementation of company marketing activities in the showroom.
• Maintain communication with the Marketing, Sales, and Design departments to provide feedback on terminal issues and suggestions.
• Propose terminal image improvement plans and standardization recommendations.

Qualifications and Skills

• Education: College degree or above, preferably in marketing, brand management, chain operations, architectural decoration, or related fields.
• Experience: At least two years of experience in brand supervision, channel inspection, showroom management, or the retail/building materials industry.
• Knowledge: Familiarity with terminal display standards and brand image maintenance processes.
• Skills: Demonstrated experience in showroom/store operations management and training.
• Technical Proficiency: Proficiency in Microsoft Office, photo uploading, and spreadsheet and report generation.
• Strong communication and coordination skills, approachability, and a strong service focus.