The Senior Lifecycle Specialist, Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance, excellent quality, and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources. As part of a larger employee Lifecycle team, the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values.
Key Responsibilities
- Complex Exit Management: Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees.
- Legal Compliance & Advice: Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions. Manage clients' requests on various HR matters, including terminations, resignations, transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
- Stakeholder Facilitation: Independently lead and facilitate meetings with clients and external employees, including workforce reduction consultation meetings, administrative hearings, and negotiations in separations and settlements.
- Negotiation & Influence: Influence and negotiate positive outcomes in complex terminations, successfully navigating multiple stakeholders with competing interests through involved and sometimes lengthy processes.
- Inter-departmental Coordination: Liaise with internal and external stakeholders (payroll, legal counsel, government bodies, trade unions) to ensure compliance in offboarding activities and audits.
- Documentation: Draft, tailor, and administer all termination and supplementary documents with accuracy and attention to detail, ensuring strict adherence to privacy and confidentiality regulations.
- System Processing: Process offboarding on Remote's internal HRIS platform, collaborating with Customer Success, Legal, Payroll, Benefits, and Time and Attendance teams.
- Mentorship: Act as the first point of informal escalation, providing expertise, mentoring, and guidance to more junior team members.
- Employee Relations Support: Conduct preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward. Guide clients in understanding progressive disciplinary approaches and documentation requirements.
- Process Improvement: Actively identify opportunities, advocate for, and drive process improvements, automation, and overall customer and employee experience enhancements.
What You Bring (Requirements)
- Extensive experience as an HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.
- Proven experience independently managing voluntary and involuntary exits with care, sensitivity, and legal compliance.
- Ability to provide comprehensive HR advice across employment laws and regulations in EMEA, APAC, and AMER.
- Strong understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.
- Demonstrated ability to partner effectively with multiple stakeholders including Legal, Payroll, and Time and Attendance teams.
- Ability to interpret and apply industrial instruments, analyze complex HR issues, undertake research, and translate findings into usable resources.
- Superior communication, influencing, conflict management, and negotiation skills.
- Tech-savvy with proficiency in Notion, Slack, GSuite, and Zendesk.
- Ability to work autonomously and cohesively in a fast-paced, asynchronous, remote, and international environment.
- Fluency in written and spoken English; additional languages are a plus.
- Tertiary qualifications in HR, labour relations, or paralegal studies are considered a plus.
How to Apply
Interested and qualified candidates should apply online by visiting the Remote application portal on Greenhouse via the following link: https://www.myjobmag.co.ke/apply-now/1179934 or directly at job-boards.greenhouse.io.
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