Senior Relationship Officer – Kajiado

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. Our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs' needs and facilitate growth through convenience and choice.\n\n### Role Overview\nThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.\n\n### Key Responsibilities\n* Branch Strategic input and planning: Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan.\n* Business Growth & Development: Full responsibility for all product lines and business development. Achieve growth of the business portfolio (Assets and Liabilities) and increase transactional income.\n* Marketing & Brand Management: Build the Sidian Bank Brand to ensure it is top of mind as an enterprise bank and establish relationships with key local business influencers.\n* Relationship Management & Customer Experience: Drive positive customer experience and advocacy to drive competitive advantage. Achieve set customer satisfaction (CSAT) and Net Promoter (NPS) scores.\n* Branch Operations: Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.\n* Personal Leadership & Development: Set performance objectives and measures of success in liaison with the Branch Manager.\n* Risk & Compliance: Ensure all customers onboarded meet minimum criteria and are screened adequately considering AML/CFT/CPF guidelines. Monitor customer transactions and profiles.\n\n### Requirements\n* University degree or above in a relevant business discipline (e.g., Business Administration or Finance).\n* At least 5 years’ experience in retail banking and/or commercial banking including a minimum of 3 years sales experience.\n* Diploma in Banking – AKIB (added advantage).\n* Sound knowledge of Retail Banking/SME products, services, and processes.\n* Thorough understanding of CBK regulatory framework.\n* Strong leadership, marketing, sales, and management skills.\n\n### How to Apply\nInterested and qualified? Go to Sidian Bank on sidianbank.co.ke or visit the direct application link at https://www.myjobmag.co.ke/apply-now/1197686 to apply online.