Senior Officer, HR Operations & Learning

Key Responsibilities

Learning & Development

• Conduct Training Needs Analysis (TNA) in collaboration with the HR Manager and departmental heads using performance data, skills assessments, and business priorities.
• Develop, coordinate, and maintain the annual training calendar, covering internal, external, mandatory, and regulatory trainings.
• Collaborate with the Learning and Development (L&D) team to create training modules and facilitate delivery of internal training sessions, inductions, and capacity-building workshops.
• Utilize classroom, virtual, blended, and e-learning approaches for training delivery.
• Review and update training materials and learning content in collaboration with subject matter experts.
• Administer the Learning Management System (LMS), including managing user access, uploading content, tracking participation, and generating reports.
• Coordinate induction and onboarding learning programmes to ensure effective integration of new employees.
• Support the implementation and tracking of Individual Development Plans (IDPs) and talent/leadership development initiatives.
• Evaluate training effectiveness and prepare comprehensive learning reports.

HR Operations Support

• Provide operational support across key HR processes, including employee records management, HR documentation, and HR system updates.
• Support recruitment and onboarding processes through interview coordination, induction logistics, and employee orientation.
• Assist in coordinating performance management activities, including appraisal timelines, documentation, and data consolidation.
• Support HR compliance by maintaining accurate and up-to-date employee records in line with internal policies and regulatory requirements.
• Prepare periodic HR and learning-related reports to support management decision-making.

Culture, Compliance & Continuous Improvement

• Support learning initiatives that promote organisational culture, values, and employee engagement.
• Ensure learning activities comply with internal policies, labor regulations, and industry requirements.
• Identify opportunities to improve learning processes, systems, and training delivery efficiency.

Stakeholder Engagement & Collaboration

• Work closely with the Centers of Excellence (CoE) teams and line managers to support onboarding, learning delivery, and staff development initiatives.
• Coordinate learning logistics, including training schedules, venues, materials, attendance tracking, and certification records.
• Liaise with Finance on training-related budgets, costs, and payments.

Safeguarding

• Support the implementation of the organisation’s safeguarding policy by integrating safeguarding principles into learning and development activities.
• Ensure safeguarding expectations are communicated during training sessions and inductions.
• Promote a safe, respectful, and inclusive environment and promptly escalate any safeguarding concerns.

Requirements and Qualifications

• Bachelor's degree in Human Resource Management, Education, or Organisational Development.
• Minimum 2-3 years of relevant experience in Learning & Development, HR Training, or a related Human Resources role.
• Proven hands-on experience in training coordination, onboarding, and induction programmes.
• Proficiency in classroom, virtual, and blended learning approaches.
• Experience in supporting HR operations including records management and recruitment coordination.
• Experience in a regulated environment (e.g., banking, financial services, NGO, or corporate) is an added advantage.

How to Apply

Interested and qualified candidates should apply online by visiting the application link: https://www.myjobmag.co.ke/apply-now/1161897. This will redirect you to the official BRAC recruitment portal on SAP SuccessFactors.