This senior role is responsible for leading the global management, modernisation, and operational support of the organization’s shared digital platforms. This includes Microsoft 365 productivity tools, Box, cloud databases (e.g., Azure SQL), and legacy systems such as Domino. The role plays a critical part in driving platform consolidation, enabling secure and scalable collaboration services, and supporting digital workplace adoption across both global offices and field offices.
As a key leader within the Infrastructure & Operations function, this role partners closely with teams across Cybersecurity, Architecture, TBM (Digital Workplace, Governance), Field IT, and Application Support to ensure end-to-end performance, user satisfaction, and modernization of the digital platforms' ecosystem.
Key Responsibilities
- Oversee the operational delivery and lifecycle management of shared collaboration and productivity platforms including Microsoft 365, Box, cloud-native databases, and Domino servers.
- Drive modernization of the shared application environment, leading efforts to decommission legacy platforms and migrate to scalable, cloud-native solutions.
- Ensure platforms are secure, compliant, and optimized for both field and office environments, in collaboration with the Cybersecurity team.
- Oversee technical operations, system upgrades, licensing, and vendor management across shared applications.
- Partner with Architecture and ITSM teams to ensure platform integration, service reliability, and alignment with governance standards.
- Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
- Collaborate across GTD business units to ensure consistent delivery, platform usability, and continuous improvement.
- Collaborate with the Digital Workplace team (under TBM) to support adoption goals, contribute to platform governance, and ensure operational readiness of roadmap initiatives.
- Coach and mentor teams in Agile ways of working, fostering iterative delivery and platform evolution.
- Provide platform support guidance to regional and field IT teams, ensuring accessibility and functionality in low-connectivity settings.
- Contribute to adoption strategies of the digital workplace in partnership with the TBM team.
- Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.
Knowledge/Qualifications for the Role
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Requires experience in supervising and building relationships with people at a variety of levels.
- Typically has 7 to 10 years of relevant IT and business work experience.
- Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
- Strong technical understanding of Microsoft 365, cloud database environments (e.g., Azure SQL), Box, and Domino.
- Demonstrated success in managing platform transitions, system upgrades, and modernization programs.
- Working knowledge of Agile delivery methods and coaching teams in iterative improvement.
- Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.
- Security-first mindset with experience in identity, access management, and data compliance.
- Excellent collaboration and stakeholder engagement skills across global, cross-functional teams.
- Experience working in humanitarian or decentralized global organizations is desirable.
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