We are looking for an analytically minded HR professional who thrives on bringing order to complexity. As Senior HR Operations Specialist, you'll be the strategic backbone of our HRBP function—turning HR data into actionable insights, coordinating critical global projects, and ensuring our People & Culture initiatives deliver real impact across our international footprint. This is not a typical admin role. You will own high-visibility projects that shape how we manage our people globally, working at the intersection of data, policy, and operational excellence.
Key Responsibilities
Transform HR Data into Strategic Insights
- Lead the rollout of global People & Culture dashboards that give leadership the insights they need to make better decisions.
- Coordinate data collection across Country Offices, ensuring quality, consistency, and timely delivery.
- Spot trends, flag issues, and translate complex data into clear, actionable intelligence for HRBPs and senior leaders.
Drive Global Handbook Harmonization
- Take end-to-end ownership of our employee handbook alignment project—a critical initiative touching every employee globally.
- Manage the delicate balance between global consistency and local adaptation, tracking deviations and ensuring nothing falls through the cracks.
- Act as the central coordination point for Country Offices, keeping the project on track and escalating risks before they become problems.
Strengthen People & Culture Delivery
- Coordinate implementation of employee engagement initiatives, talent management programs, and Employee Assistance Programs (EAPs) across regions.
- Ensure initiatives don't just launch—they land well, with clear tracking and measurable progress.
Support Employee Relations Excellence
- Bring structure to ER case management through robust tracking, documentation, and timeline management.
- Support fact-finding and investigation processes where your skills align, working closely with HRBPs.
Requirements and Qualifications
Minimum Requirements:
- Bachelor's Degree preferably in Human Resource Management, Business Administration or similar field.
- Minimum five (5) years’ experience in general HR management in a similar role.
- Strong analytical mindset with proven ability to work with HR data and metrics.
- Excellent project coordination skills—ability to juggle multiple workstreams, keep stakeholders aligned, and deliver to deadline.
- Meticulous attention to detail combined with the ability to see the bigger strategic picture.
- Experience working in multi-country or matrix HR environments.
- Outstanding communication skills—ability to explain complex information clearly to diverse audiences.
- Proficiency in Excel/Google Sheets and comfort learning new HR systems.
- Demonstrated ability to work in multi-cultural situations.
- Proven ability to handle challenging workload.
- Cross-cultural experience, understanding and sensitivity.
Preferred (What Will Set You Apart):
- Experience building HR dashboards or reporting frameworks.
- Background in policy review, handbook development, or HR compliance.
- Exposure to employee relations case management.
- Cultural intelligence and ability to navigate different regional contexts.
- A proactive, solutions-focused approach.
How to Apply
Interested and qualified candidates should apply through the CARE recruitment portal at phg.tbe.taleo.net.
