Senior Customer Experience Officer, Digital and Creative Services

Duties & Responsibilities

• Creating artistic concepts and ideation that align with business needs.
• Creating business branding materials for product & services awareness creation.
• Engaging business units to develop/review business workplans into communication objectives.
• Supervising the creative team, tracking productivity, and liaising with support business functions for resources and equipment.
• Developing and enforcing approvals, signoffs, and risk schedules from all editorial and creative products.
• Tracking insights from multi-channel platforms and integrating the same into organizational communication strategy.
• Collating the creative & design needs applicable for HELB.
• Recommending changes to workflows to improve efficiencies and cut operational costs.

Person Specifications & Minimum Requirements

• Served for a cumulative period of six (6) years relevant work experience, three (3) of which must have been in the grade of Corporate Communication Officer I or in a comparable position.
• Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International Relations, or equivalent qualifications from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Certificate in Computer Applications.
• Shown merit and ability as reflected in work performance and results.

Terms of Service

The officer shall be engaged on a contract of up to three (3) years, renewable subject to performance and retirement age. Successful candidates will be required to present valid Chapter Six requirements.