Principal Customer Experience Officer, Digital and Creative Services

Key Responsibilities

• Formulating artistic concepts and ideation that align with business needs.
• Designing business branding materials for product and service awareness creation.
• Leading teams in executing 360-degree campaigns, day-to-day brand management, media relations, events management, public relations, and business advisory services.
• Managing the creative team, tracking productivity, and liaising with support business functions for resources and equipment.
• Developing, reviewing, and enforcing approvals, signoffs, and risk schedules for all editorial and creative products.
• Tracking insights from multi-channel platforms and integrating them into the organizational communication strategy.
• Reviewing and assisting in developing business service delivery proposals.
• Engaging with management teams to determine creative and design needs.
• Engaging with various business units, internal clients, and external stakeholders to establish better creative ideas for continuous business process improvement.
• Facilitating creative and design project kick-offs.
• Overseeing daily tasks tied to creative production.
• Troubleshooting issues that could slow down the creative process.
• Recommending changes to workflows to improve efficiency and cut operational costs.

Requirements and Qualifications

• Served for a cumulative period of nine (9) years of relevant work experience, three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position.
• Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International Relations, or equivalent qualifications from a recognized institution.
• Management course lasting not less than four (4) weeks in a recognized institution.
• Membership in a relevant professional body and in good standing where applicable.
• Certificate in Computer Applications.
• Shown merit and ability as reflected in work performance and results.

Terms of Service

The officer shall be engaged on a contract of up to three (3) years, renewable subject to performance and retirement age.